Enrollment Specialist

As an Enrollment Specialist, you will champion customer outcomes through education, enrolling, and ongoing communication and use these experiences to create retention strategies. Your strengths in soft skills will foster trust-worthy relationships and enhance our customers’ experiences. In this role, you will be involved in training and educating individual consumers, demonstrating Milliman’s values at every touch point, and delivering proactive support and guidance leading to their success. Through these responsibilities, you will bring new life to an individual’s shopping experience and be a key influencer in our internal efficiency. At Milliman, we strive to deliver the best products and services so that people can live for today and plan for tomorrow with confidence. We are looking for someone to build with us on that mission.

This is a temporary full-time seasonal position, with the possibility of becoming permanent. We are looking for full-time enrollers to work from present through January 31, 2023. Part time hours may also be considered.

This position can be located in several of our practice locations throughout Milliman, specifically our practice in Omaha, NE. We are open to remote candidates for this position.

We are looking for:

• Relationship builders. We are fanatical about serving our customers leading to their success. We are looking for someone with strong listening and action skills to create dynamic relationships, both internally and externally.
• Confident professionals. We aim for 100% in everything we do which means being accurate, on-time and on-point for our customer’s needs.
• Trend-setters. Innovation is at the core of our DNA, and that stems from the work ethic of our people. We proactively respond to client feedback to understand and change the landscape of health insurance with new and extraordinary ideas.
• Future leaders. We believe in our people and take the time to invest in our people. Encouraging them to deepen their skillsets and broaden their abilities. We will always have new opportunities and responsibilities for those who want to assume them.

Qualities specific to you:

• Asking for guidance and direction when the path is not clear is not a problem for you
• Naturally curious, embracing innovation, always hungry to learn new things, especially from your peers
• You understand customer success is never self-made, and it requires a team. The motto you live by: “Teamwork makes the dream work; my win is your win, and your win is my win.”
• 2+ years in Customer Success, Advocacy, Relationship Management, Account Management, or a similar role is a plus
• Exceptional communication skills are easy, but here at Milliman, we are more interested in exceptional listening skills. Which, when mastered, leads to intentional and effective communication with our stakeholders, but you knew that already
• Passionate about building and maintaining relationships, you advocate for our customers and you always think outside of the box, even when popular opinion may be against you.
• At every customer touchpoint you use the opportunity to deliver Milliman’s value to the customer’s definition of success, not yours.
• Empathy is not something you practice; it is something you cannot help
• You have tough skin, a positive attitude, and a desire to understand what success means to our customers, so you can deliver it
• An elevated level of accuracy and attention to detail is required
• Flexible in your approach, collaborative in your nature, and as crazy as it may seem, you look for environments full of uncertainty because your reward is the opportunity to shape it
• Driven, self-motivated, enthusiastic, with a “can do”/”will do” attitude
• Insurance experience in employee benefits and/or personal insurance could give you an edge
• Life and Health Exam License preferred

Salary

Milliman offers a full package of benefits, including medical, dental, life, disability, and PTO plans that ranks as one of the best in the area. The salary range for this position is $24 - $38 per hour depending on relevant factors, including but not limited to education, work experience, certifications, location, etc.

Milliman Omaha is an office of intelligent, hard-working, creative minds and we are anything but corporate. Our unique structure allows for the best of both worlds: a flexible local office that recognizes individual value within a large, national firm that gives stability and structure. We offer an environment conducive to building strong relationships while allowing independence for each person to gauge their success.

About Milliman

Milliman (www.milliman.com) is an international consulting firm with over 3,800 employees and $1.1 billion in annual revenue. With over 75 years in the consulting business, we have an excellent reputation for superior tools and service to our clients. The Omaha Health & Welfare practice was started 20 years ago to serve large employers in the design and administration of their employee benefit insurance plans. Since then, it has expanded to include underwriting to PEOs and MEWAs and now personal benefit plans. Much of our success depends on our employees and our culture that recognizes and rewards employees for the value they bring to our business in general and our clients in particular.

Preferred