Requirements:

• High school or equivalent education
• 2 years hotel room inspector experience with a minimum of 1 year as Lead Housekeeper
• Must be able to work varying shifts and time schedules as needed (days, nights, weekends, and holidays)
• Physical mobility including, but not limited to, bending, carrying, climbing stairs, crawling, reaching, and squatting.
• Ability to lift, push and pull up to 40 pounds of supplies
• Demonstrated knowledge of housekeeping practices and procedures
• Demonstrates a high level of integrity, takes ownership of personal and team actions, communicates effectively, promotes collaboration, and nurtures a positive work environment
• Must be able to use the hotel computer system and any other equipment associated with the position including property management system
• Understands room types and standards for supplies

Overview:

The Executive Housekeeper is responsible for managing the daily operations of the hotel housekeeping and laundry departments. Maintaining cleanliness, profitability, and quality according to Witness and brand standards.

General Accountabilities:

• Controls and manages all housekeeping, and laundry operational expenses including labor, overtime, supplies, etc., and seeks and implements cost saving strategies
• Monitors and controls daily costs per occupied room (MPOR) for all housekeeping
• Ensures that the hotel exceeds company and brand quality standards and guest experience
• Empowers, coaches and trains laundry and housekeeping team members, sets goals and holds team members accountable, and provides feedback, rewards, and recognition
• Develops and monitors daily staffing schedule to ensure adequate staffing for completion of all work according to established quality levels
• Performs hotel room and corridor area inspections, as well as all other public areas to ensure the consistent quality of room preparation and effectiveness of existing system
• Effectively communicates with guests, outside contacts and all levels of team members
• Manages all existing and new policies and procedures with the housekeeping and laundry staff
• Prepares and posts the housekeeping and laundry staff work schedules in a timely fashion
• Provides feedback and conducts yearly performance reviews of team members
• Monitors appearance of all housekeeping and laundry team members to ensure they are following the company uniform policy
• Conducts daily huddle meetings, as well as individual meetings as needed
• Proactively communicates daily activities to General Manager
• Conducts monthly inventory of all housekeeping, laundry, and linen supplies to make sure supplies are at par
• Understands the GL coding in order to code the invoices for housekeeping and laundry
• Proactively manages safety rules and procedures
• Performs any additional duties as assigned by the General Manager

Skills