You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

At UnitedHealthcare , we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work. SM

The primary function is to support team members with coaching, problem solving, reviewing / analyzing data, reviewing company leaves and unpaid leaves, training the staff and participating in projects. They will support a team of 8 FTE.

This position is full-time (40 hours/week). Employees are required to have the flexibility to work any of our 8-hour shift schedules within our normal business hours of 9:00am – 4:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Teach, coach/mentor, provide feedback and guide others
• Demonstrates ability in customer service issue resolution and relationship building
• Ability to interact professionally with all internal and external customers, including peers, members of management, members of other business areas/segments, attorneys, etc.
• Ability to multitask and shift priorities quickly, professionally, and positively to accommodate urgent tasks and to reach team, business area, and corporate goals
• Solid communication skills, including the ability to listen objectively and articulate the facts of an issue verbally and in writing
• Appropriately apply policies and procedures to ensure successful compliance with internal and external guidelines
• Ability to take direction; respond to requests and feedback

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in .

Required Qualifications:

• Associates Degree OR High School Diploma / GED (or higher) with equivalent working experience.
• 3+ years’ experience and knowledge of FMLA and the application of unpaid and paid state leaves as well as company leaves.
• 3+years of experience analyzing and solving customer problems in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• Moderate Proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work any 8-hour shift within our normal business hours of 9:00am – 4:00pm EST

Telecommuting Requirements:

• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Teach, coach/mentor, provide feedback and guide others
• Demonstrates ability in customer service issue resolution and relationship building
• Ability to interact professionally with all internal and external customers, including peers, members of management, members of other business areas/segments, attorneys, etc.
• Ability to shift priorities quickly, professionally, and positively to accommodate urgent tasks and to reach team, business area, and corporate goals
• Solid communication skills, including the ability to listen objectively and articulate the facts of an issue verbally and in writing
• Ability to appropriately apply policies and procedures to ensure successful compliance with internal and external guidelines
• Ability to take direction; respond to requests and feedback
• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

Careers at UnitedHealthcare Employer & Individual . We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work. SM

Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Colorado residents is $26.15 - $46.63. The salary range for Connecticut / Nevada / New York City residents is $28.85 - $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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