Job description

A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest's stay.

· The Front Desk Receptionist also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

· Management system. Assists guests at all times; responds to guest requests with diligent follow through.

· Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. * Job functions to include handling collection efforts of all in-house balances.

· The Front Desk is responsible for accounting all cash, check, credit card and city ledger accounts through the property

· Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.

• _ Periodic tours of the property to ensure the property is meeting brand standards. _

· Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities

· Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate break-room, guest laundry, fitness room, vending areas, stairwells and common areas.

· Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.

· Receiving accommodation reservations from visitors

· Taking the details of all arriving guests including payment information

· Allocating rooms to all guests

· Making travel arrangements for the guests

· Providing information to guests about the procedures, policies and facilities of the hotel

· Providing the guest with the necessary tourism information

· Handling all customer complaints and queries

· Taking messages for the visitors

· Issuing receipts to the guests

· Calculating the guest bills

· Making accommodation reservations for guests who may be relocating

· Coordinating the delivery of guest laundry needs as well as special requests

· Ensuring the safety and security of all guests

· Preparing hotel correspondence

· Coordinate Suite Shop sales

· Maintain all guest reservations in accordance with credit card security requirements

· Balance and properly account for cash drawer at the desk for each shift

· Maintain all training requirements as set forth by General Manager

· Assisting guests with safety deposit box forms and keys as outlined by GM

· Other duties as assigned by FOM, GM, Sales Manager

· Wear a provided uniform and name tag at all times on property

· Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc.

· Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs and supplies.

· Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department

· Smile, acknowledge, and greet guests while in guest rooms, front of house or any other area of hotel.

· Announce presence and enter guestrooms in accordance with Company standards and procedures.

· Respond to guest’s requests for immediate repairs.

· Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed.

· Report lost-and-found items in accordance with hotel procedures

Job Type: Full-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Wilmington, NC 28405: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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