Job description

visit us at helloclimax.com

@helloclimax

The Front Desk Staff position represents Climax Aesthetic Surgery and the brand. This person is responsible for creating a positive first and last impression with patients. Responsibilities include running a smooth and efficient front office, greeting of all patients with a smile and enthusiasm, answering phone calls timely with a keen understanding of aesthetic procedures to ensure you can handle all questions/objections and book the patient for a consultation. You will be responsible for scheduling, invoicing, upselling products or retail, confirming all appointments, checking patients in and out and pre-booking their next appointment. As the Front Desk Staff you will also be responsible to educate clients about all of the company programs, memberships, loyalty, and referral programs, discuss in-office promotions and ask happy patients to write a review. As part of our client experience, you are responsible for the staging, cleanliness and optics of the facility.

Job Goal:

To create a 5 star patient experience. To have strong work ethic and manage graciously the patient flow and experience throughout the office.

Duties and Responsibilities:

• Be on time for your shift.
• Dress professionally in accordance with our uniform policy; business attire and/or scrubs. Hair, makeup uand nails all professional.
• Properly open and close each day according to Standard Operating Procedures.
• Accurately book, change and cancel appointments. Overall manage the schedule and create invoices. Look up reward program points/sign up new clients prior to check out.
• Manage new patient enrollment in the membership program and educate all clients on any and all company initiatives.
• Friendly, energetic and relatable. Greet everyone pleasantly who enter and leave the facilities. Stand up, greet them by name, introduce yourself by name/title and offer coffee and water.
• Provide detailed descriptions of treatments, packages, services, facility features and hours of operation.
• Utilize computers with skill and proficiency. PMS system, phones, consultation tools, etc.
• Support weekly social media updates – at least 1-2 posts per week.
• Maintain the patient management software, with accurate information and scanning in a timely fashion. All data entered within the week.
• Answer the phone promptly (3 rings) and use the patient’s name throughout the phone conversation. Upbeat, very personable and treats client like a friend.
• Actively promote the treatments, services, and retail, as well as programs, promotions and/or discounts available.
• Achieve social media goals of 5 reviews per month on Yelp or Google.
• Maintain a professional, positive and enthusiastic attitude using eye contact when addressing internal or external patients.
• Handle patients’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by patients, ensuring complete patient satisfaction.
• Maintain a clean, safe, fully stocked and well-organized work area. Kitchen stocked weekly.
• Work with Manager to handle & cross check all inventory for accurate counts.
• Develop and maintain master SOP binders that include pricing, contact list, vendors, account numbers.
• Problem solver and solutions oriented. Able to work independently and replicate the responsibilities of the manager for the day-to-day functions and tasks.
• Take initiative and contribute to the growth and efficiency of the business.
• Regularly attend, participate in and support training and staff meetings.
• Assist in all areas of front desk business operation as requested by management.
• Communicate to management any and all occurrences involving staff or patients that require attention.
• Manage all new patient leads within 1 hour. Adhere to a close rate of 70% and follow up at 2 and 7 days. When day is slow revisit call list.
• Execute any additional tasks and projects delegated by management.

Position Requirements:

• Be on time for your shift.
• Dress professionally.
• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math proficiency.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills.
• Must be a team player, take initiative to do what needs to be done in office without resistance or question.
• Communicate effectively and with respect.
• Transparency and solution oriented.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Healthcare setting:

• Private practice

Medical specialties:

• Holistic Medicine
• Plastic Surgery
• Surgery

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Virginia Beach, VA 23455: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: One location

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