Job description

About Company:

Our company is comprised of brand-name hotels from Choice, Wyndham, Radisson, and Marriott. With nearly 50 properties between Colorado, Nebraska, Wyoming, and Idaho, we have plenty of opportunities for you and provide great benefits including vacation, health benefits, and 401k.

Delta hotel by Marriot, located in Northglenn CO, is in search of a PM Front Desk Manager. Evening shift coverage is needed and weekend coverage is expected. Hotel experience preferred but not required. We need a candidate who can multitask and manage front desk operations and personnel, while being able to provide an efficient and welcoming experience to hotel guests.

Compensation:

$25-$30 hourly

Responsibilities:

• Ensure that all Marriot hotel standards are being upheld and executed
• Manage front desk personnel
• Delegate tasks to team members and be the point of contact for PM operations
• Handle customer complaints as necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications:

• Hospitality industry experience as a hotel front desk agent or similar position preferred
• Has experience answering telephone calls and troubleshooting stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems preferred

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Health insurance

Schedule:

• Evening shift
• Weekend availability

Ability to commute/relocate:

• Denver, CO 80233: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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