Front Desk Receptionist
Job description
Front Desk Receptionist:
Responsibilties:
- The receptionist shall help promote high levels of service, all team members greet patients and visitors in a prompt, courteous and helpful manner.
- At each patient encounter, team members respond promptly to patients’ needs and listen with empathy both in person and on the telephone.
- Check in patients; consistently and courteously verifies and obtains required demographic information.
- Collect co-payment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained;
- Ensure patient completes appropriate paperwork including but not limited to Intake and IDs; Accurately enters patient demographic information in EHR system.
- All aspects of the checkout process are completed accurately and timely, and in a friendly manner.
- Follow protocols established for EHR for scanning/filing documents.
- Monitor general office supply inventory and equipment.
- Receive and directs all communication courteously and consistently and according to HIPAA guidelines and office policy.
- Schedule appointments as per office protocol.
- Answer, screen and forward incoming calls
- Protect patients' rights by maintaining confidentiality of personal and financial information.
- Maintain operations by following policies and procedures and reporting needed changes.
- Light cleaning and daily upkeep of the office
The ideal candidate must have excellent communication skills and must be able to work in a fast paced environment and multi-task.
Bilingual: English and Spanish REQUIRED
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