Job description
Hancher Operations Staff is seeking a Front of House Events Coordinator!
As a member of the Hancher Operations staff at the University of Iowa, the FoH Event Coordinator supervises front-of-house staff at assigned events, provides exemplary customer service to our renters and patrons, and ensures that policies, procedures, and safety protocols are followed. They will produce and/or track event planning documents to include confirmations, set up diagrams, and contracts and will assist in maintaining event files and records. This position may also provide limited assistance to the box office operation on an as needed basis, primarily in the absence of the box office managers.
This position is intended to be a temporary biweekly P&S position at a rate of $25/hr working 30-40 hours per week through June of 2023.
Key Areas of Responsibilities and Specific Tasks Include:
- Take in information for potential rental events, create estimates, and attend planning meetings with clients. Provide on-site supervision during rental events.
- Provide services to patrons with special needs, and address patron issues during events.
- Assist in addressing ticket/donor issues
- Monitor and enforce safety protocols and report facility maintenance issues
- Maintain records, file reports and update event information in Venue Ops calendar. Create event diagrams for setups and update orders as needed.
- Supervision: Serve as functional supervisor for hourly staff by providing direction, assignments, feedback, coaching and counseling to assure achievement of outcomes. Assist in the interviewing and hiring process for hourly Front of House employees. Provide support supervision of usher staff for Hancher season events as needed.
- Work within budget allocations and submit expenses for final billing to client.
- Collaborate with other members of Hancher team to meet goals of performances and rental events.
- Manage special operational projects as assigned by supervisor.
QUALIFICATIONS REQUIRED:
- Bachelor’s degree or equivalent experience.
Typically, 6 months to 1 year of directly related experience.
- Minimum of 6 months to 1 year supervisory experience.
- Extensive proficiency level in: Communication skills, both verbal and written.
- Extensive proficiency level in: Microsoft Office and Adobe platforms.
- Availability for evening and weekend work
QUALIFICATIONS DESIRED:
- Supervisory experience of a staff of 50 or more (can include volunteers, interns, students, and professional staff)
- Experience working with patrons in a performing arts venue, preferably in a college or university setting.
- Some experience using mechanical drawing/drafting software.
Phone: 3193351148
Email: danielle-wilbanks@uiowa.edu
We will continue accepting applications through December 30, 2022 or until the position is filled.
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