Job description
The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located on the reception floor, and in all public areas, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.
RESPONSIBILITIES:
- Provide high-level internal and external customer support.
- Greet employees and visitors and welcome visitors with a smile while maintaining eye contact throughout the entire interaction.
- Meet, greet and escort all VIP guests.
- Ensure the guest was delighted and satisfied during the arrival, throughout the stay and during a fond farewell.
- Ensure daily optimal workspace occupancy and assist in making day space reservations using an online tool
- Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage, etc
- Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest.
- Handle daily signage requirements for guest wayfinding.
- Maintain building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags.
- Weekly and daily communication with Experience Team to confirm all attendee counts, security access, and host contact information.
- Operate telecommunication systems and manage incoming calls; relay any messages to the appropriate resource.
- Prepare and maintain the lobby area daily and align all furniture to ensure a welcoming look.
- Restock supplies daily throughout the reception and storage room areas.
- Provide general travel support (arranging for transportation, providing directions, etc.)
- Work closely with facilities, local technology, and other workplace departments to ensure a high-quality experience for all guests.
- When brought to the attention of the Welcome Host, assist with filing facilities tickets as well as a follow-up
- Carry out instructions for security, fire, health and safety guidelines.
- Communicate and interact effectively with any workplace position and showcase a willingness to provide backup support.
- General administrative support.
- Interface with vendors (catering, AV, etc.) to provide seamless customer support.
- Respond to inquiries and anticipates customer needs.
- Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Conduct opening and closing walkthroughs when the business requires.
- Other duties as assigned.
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