Job description

Guest Experience Team - LaGuardia Terminal B - ABM Industries & Ethos Farm Americas

The prestigious guest experience team at LaGuardia Terminal B are front and centre in providing outstanding customer service to all customers travelling through terminal B. Providing personalized one to one service to guests, helping and assisting them through their airport journey and helping to drive operational efficiency at key airport touch points. Our guest experience teams are best suited to highly motivated individuals with experience in either premium hospitality and retail backgrounds who can collaboratively work as part of a growing team and deliver outstanding and proactive customer service to all guests.

Succesful candidates will first be offered a three month full-time role as a guest experience host. upon successful completion of your probationary period and meeting performance requirments you may be offered a permanent full-time role as a guest experience ambassador on $22.5 per hour

***Candidates with no customer service experience in a retail, hospitality will be automatically rejected upon application***

Roles & Responsibilities:

• Deliver outstanding and proactive customer service to all guests travelling through the airport. Displaying the LaGuardia terminal B service values at all times.
• Work collaboratively as part of a growing team to manage key airport touch points, such as TSA dealing with large and high volumes of guests.
• Collecting customer feedback through surveys and helping to drive improved performance for the guest experience.
• Identify opportunities to drive sales and provide guest service for LaGuardia ancillary products and services.

Skills:

• Customer service
• Premium guest service
• Teamwork and collaboration
• Quick thinking and problem solving
• Excellent verbal communication skills
• Interpersonal skills
• Resilience in challenging and changing environments
• Fluent in written and spoken English
• Other language skills (not essential)
• Hospitality/premium retail experience essential

Other:

• Fixed shift patterns only (32/40hrs per week)
• AM shifts start from: 3:30am, 4:00am, 4:30am
• PM shifts start from: 11:30am, 12:00pm and 12:30pm
• full/partial weekend working essential and non-negotiable
• 80 hours paid time off available after one years service
• Free staff parking available
• Candidates who drive highly desirable
• Must be able to pass the requirements to hold a PANYNJ airport ID
• Full vaccination required for employment

Job Types: Full-time, Contract, Temporary

Pay: $21.00 - $22.50 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• LaGuardia Airport, NY: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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