Job description

HEALTH BENEFIT ASSISTER/KYNECTOR

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JOIN OUR TEAM:* Northern Kentucky Community Action Commission uplifts families and children in ways that no other organization can.

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Position Summary:* Provide accurate and unbiased information to help residents of Northern Kentucky understand and enroll in a health plan of their choice through one-on-one interactions, group presentations, public events or activities.

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Hours:* This position is hourly non-exempt working 37.5 hours per week Monday through Friday.

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Locations: *Kenton County & Owen/Grant/Gallatin Counties

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Starting Rate:* $17.50/hour

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Benefit packages offered:*

• Competitive Pay
• Employee Development Opportunities
• 15 paid holidays (includes 2 floating holidays)
• Paid Sick, Personal, and Vacation days
• Health, Vision, and Dental Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) with a Health Reimbursement Account (HRA)
• Health Savings Account (HSA) with Employer contributions
• Employer Paid Life Insurance and Additional Employee Paid Life Insurance
• Accidental and Critical Illness Insurance
• Short-term disability
• 2 Retirement savings programs BOTH with Employer match!

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Responsibilities:*

• Assist in the enrollment of the Northern Kentucky population and conduct related outreach activities.
• Facilitate consumer enrollment and outreach activities.
• Complete required training courses developed by KHBE and receive a passing score of at least 80 percent to become certified.
• Demonstrate a working knowledge of the Affordable Care Act and Kentucky’s Medicaid Enrollment Process for Medicaid Expansion.
• Travel to consumer locations in order to assist with enrollment activities
• Provide unbiased guidance on Medicaid coverage options in a face-to-face setting, including in consumers’ home.
• Adequately answer consumers’ questions about enrollment.
• Refer consumers to Agents, consumer assistance agencies as specified by or the Call Center when guidance is needed.
• Assist in the processing of appeals for consumers in the Exchange.
• Process re-enrollment in the Exchange.
• Guide Consumers in modifying their coverage due to any life changing event.
• Abide by reporting standards on Exchange related activities.
• Conduct outreach activities at local events to educate Kentuckians about the Exchange.
• Assist KHBE in working local community events to promote the Exchange.
• Achieve a high level of consumer satisfaction.
• Participate in Navigator duties for the open enrollment periods on the Exchange—this requires being willing to hold a flexible schedule and attend some evening and some weekend enrollment or outreach events.
• Accept referrals from Navigators and Agents.
• Provide access to oral interpretation of non-English languages to ensure meaningful access.
• Provide services in a location that is accessible to those with disabilities and materials and other utilized tools to those with disabilities.
• Ensure that an authorized representative is present for disabled individuals (when applicable).
• Perform other duties as assigned by Regional Supervisor or Program Director, including attendance at evening or weekend events.
• Assures compliance with all program and grant requirements.

Qualifications:

• High School or GED required, College preferred.
• Knowledge/experience in the health care industry, and knowledge of Affordable Care Act preferred.
• Computer proficient, including experience with Microsoft Office (Outlook, Excel, Word, PowerPoint and Publisher) internet research, and ability to learn specialized computer databases, as needed.
• Knowledge of community social services, business organizations, agencies, and resources in the region. Understanding of rural and urban populations, and particularly of the county assigned.
• Excellent communication skills, including public speaking.
• Ability to work with people of diverse and varying socio-economic backgrounds.
• Ability to work a flexible schedule to facilitate enrollment for groups of consumers who work traditional daytime hours.
• Travel is a requirement of this position.
• Must possess a valid driver’s license, regular access to reliable transportation, and current auto insurance.

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Physical Requirements:*

• Must be able to sit at a computer for prolonged periods of time up to 50% of the time.
• Must be able to lift up to 25 pounds up to 10% of the time.

Northern Kentucky Community Action Commission’s mission is to help individuals and families develop the knowledge, opportunities, and resources they need to achieve self-reliance within 8 counties. As a nonprofit, we value Empathy, Dignity, Independence, and Accountability. We want to hire candidates who are as passionate as we are to fulfill our mission. If you embrace our values and have a passion to help others, we invite you to apply and potentially become a part of our team!

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NKCAC is an equal opportunity employer: EEO – Minorities / Females / Disabled / Veterans. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, or disability.

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NKCAC IS A DRUG-FREE WORKPLACE*

Job Type: Full-time

Pay: $17.50 per hour

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