Health Referral Coordinator(FT) 3p-11p (rotating weekends) (BHCORP)
Full Time
Johnson City, TN 37604
Posted
Job description
Job Title:
Health Referral Coordinator(FT) 3p-11p (rotating weekends) (BHCORP)
Job Code:
MSHA000BO8
Location:
BALLAD CORPORATE, Johnson City, TN
TENNESSEE (Select facility below), Johnson City, TN
Position Type:
Full-time (scheduled 72 hrs or more per pay period)
Job Definition
Job Description
SCOPE OF POSITION
REPORTING RELATIONSHIP
See Table of Organization
EDUCATION AND EXPERIENCE
- Ability to work in a high volume caller center under the direction of a registered nurse.
- Able to multi-task and route calls to the appropriate team member.
- Possesses outstanding communication skills with the ability to interact with a multidisciplinary team of physicians, clinical support, administrators, etc.
- Assists with internal and external outbound calls to referring and accepting facilities, providers and nurses.
- Proficient computer and keyboarding skills required.
- Assists callers with navigation throughout the health system.
- Provides registration (classes, screenings, events, etc.) and process payments as required.
- Provides assistance to all callers regarding Ballad Health MyChart patient portal log in to view appointments, results, on line bill payments, etc.
REPORTING RELATIONSHIP
See Table of Organization
EDUCATION AND EXPERIENCE
- Education: Minimum high school graduate. Associate degree preferred. Medical terminology and knowledge of electronic medical records preferred.
- CPR is required.
Compensation
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