Job description
Job Purpose
In this role, the successful candidate performs advanced level work related to answering inbound patient calls in a professional manner.
Duties and Responsibilities include knowledge on all reporting aspects, communications terminology, technology and organizational procedures. Complete additional duties and tasks as assigned.
- Professional to all patients while answering inbound calls
- Ability to meet and exceed productivity benchmarks.
- Ability to meet and maintain quality assurance score of 95% or higher
- Works with management to identify, trend, and address the root causes of issues in the A/R.
- Needs to be a strong problem solver and critical thinker to resolve accounts
- Ability to maintain abandonment rate less than 5%
- Other duties may be assigned.
Education and/or Experience
Associate’s Degree or 2 Years Experience
Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
What is in it for you? Well, at Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available day 1 of employment), great work life balance, 401k with matching component, and many other benefits.
An inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees!
Employee Status : Full Time Employee
Shift : Day Job
Job Posting : Mar 21 2023
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
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