Job description

Skills:

• General technical skills – Windows 7, Windows 10, MS Office Suite, Exchange, Active Directory, Networking, Wired and Wireless, Desktop and Laptop basic HW knowledge.
• Excellent customer service skills including telephone etiquette, listening skills, empathy, sense of urgency and enthusiasm.
• Excellent verbal and written communication skills in order to communicate effectively with end-users, peers, management, and client personnel. Accuracy in spelling, grammar, pronunciation & enunciation is a necessity. High level of reading and comprehension.
• Demonstrated organization and work prioritization skills
• Ability to utilize available resources
• Must be both team-oriented and self-motivated
• Strong interpersonal skills
• Requires promptness and adherence to scheduled work times, in accordance with company attendance standards
• Flexibility
• Must work independently with minimum supervision
• Effectively using Remote Desktop Management (RDM) tools
• Ability to work in a fast paced environment with frequent changes
• Must be able to determine incident criticality or escalate action to secure the appropriate resolution provider, using the tools provided. Customer identification and verification of problem through probing questions and effective listening skills, while using provided processes and/or systems.

Job Types: Full-time, Contract

Salary: $12.33 - $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: On the road

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