Riverview Retirement Community opened its doors in 1959 and has a rich history of satisfied clients and staff. We pride ourselves on our culture where we elevate and celebrate the lives of our residents. We seek great hearts who care and want to do work that changes lives. Our caring staff, board and volunteers are dedicated to serving the spiritual, physical, and social needs of our residents. Even though we were founded by local area Lutheran churches, we celebrate and respect all faiths. We strive to be leaders in Senior Living Communities through our faith-based culture of caring, quality, safety, and service. Come see our amazing campus and meet the people here, we'd love for you to join our team!

Why Riverview?

• Grow with Riverview and potentially earn a free month of rent on us!
• Set schedules available for a great work-life balance!
• Paid vacation and holidays, free medical & dental insurance for full-time employees, staff appreciation events and employee referral bonus programs!
• Free access to our state-of-the-art aquatics and fitness center which includes our pools, spa, indoor walking track and exercise studio!
• Access to our Campus Cafe which sells fancy drinks and delicious food from our kitchen!

SUMMARY – The Help Desk Technician will use knowledge and skills to maintain and enhance the network at Riverview. As the initial phone contact for clients, this employee collects detailed information and prioritizes service requests in order to determine resolution or a method of escalation. Candidate will have extensive one on one interaction with employees and residents and needs to have good customer service skills.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage all incoming IT support calls and emails, keep a log with all details
• Stay current with latest IT trends and upgrade network components as newer technology becomes available
• Provide user support for all printer and workstation issues
• Manage computer hardware and components
• Manage active user directory and computer inventory
• Create and maintain documentation of environment and application configuration
• Comply with and help to enforce standard operating policies and procedures
• Manage new/existing user accounts for the internal network
• Maintain company group cell phone contract & hardware
• Support marketing with company website maintenance
• Other duties and responsibilities may be assigned
• Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance
• Detail oriented, ability to multi-task, organized, and able to work in a fast-paced environment
• Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc

Hardware/Software administration, implementation and development:

• Order and set up new hardware as needed

• Provide advice on updating versions and patches of server hardware

POSITION QUALIFICATIONS:

Required Qualifications:

• An Associate’s Degree (or higher) in IT System Administration or in related field
• Experience in a Helpdesk environment
• Ability to trouble shoot issues and find appropriate solutions
• Ability to work in a collaborative environment
• A genuine passion for understanding and serving seniors and their families
• An ability to listen to and seek input from various individuals/groups
• Fluency in Microsoft Office Suite (PowerPoint, Word, Excel), Office 365, Publisher and other software

Preferred Qualifications:

• Strong knowledge of Microsoft systems, exchange and cyber security
• IT Certifications are helpful but not required, depending on experience
• Effective written and verbal communications skills
• Effective interpersonal skills

JOB INFORMATION:

• Full time – 40 hours per week
• Qualifies for benefits: including free medical & dental, 403(b) contribution with a generous matching program.
• Great work environment & the best coworkers
• Paid Time Off (including paid sick time)
• Working conditions: office and living environments. May require physical activity other than that typically utilized in such a setting, working with standard office equipment such as personal computers, servers, server racks, phones and printers. Occasional working on a ladder or other equipment as needed to support Riverview.

Benefits:

• Medical, Dental, Vision, Short Term Disability, generous 403(b) match program, optional voluntary life insurance and company paid Long Term Disability and Life insurance.
• Paid time off benefits of PTO, Holiday and Sick time.

Please visit our website at https://riverviewretirement.org for more information or to apply!

Riverview Retirement Community is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.