Job description
RESERVATIONS SUPERVISOR:
Surrounded by vibrant city and ocean vistas, Huntley Santa Monica Beach hotel is an icon. With a calm residential vibe, our luxury hotel in Santa Monica sits by the beach and blends breezy Southern California surroundings with modern décor and playful style. The Huntley Hotel offers easy access to Santa Monica's acclaimed beaches, The Santa Monica Pier, and the Third Street Promenade. The hotel features 204 sophisticated rooms including 16 spacious suites designed by the innovative Thomas Schoos. Coveted amenities include rooftop dining at The Penthouse restaurant and lounge, 24-hour concierge service, and a modern fitness center. We are also a preferred meeting and intimate wedding destination with venues overlooking the brilliant oceanfront.
Our Next Family Member:
Reporting to the Director of Reservations, the Reservations Supervisor position is responsible for assisting in the oversight of the Reservations Department of the hotel, of which includes supervising a team of Reservation Agents who handle reservations in a friendly and professional manner, ensure the top selling options of offers to clients and guests, and will be responsible for the overall operation of the department. The ideal candidate must be team oriented, self and team-motivated, driven, and enjoy working in the hospitality industry. We are seeking an individual who takes the initiative, is organized, and possesses excellent communication skills both verbal and written.
Job Responsibilities:
- Answer all incoming calls promptly in a friendly efficient and courteous manner as outlined in SOP.
- Display a high level of integrity and professionalism at all times in dealing with guests and employees.
- Ensure Reservation Team follows policies and procedures to increase Guest satisfaction.
- Assist in training the Reservations Team on phone etiquette to ensure the constant delivery of excellent Guest and customer service.
- Provides assistance in monitoring hotel call volume and reservation services & needs; help address concerns and issues when transferring reservation calls to the in-house Reservations Department and the Call Center.
- Ensures the development and implementation of reservation sales strategies that generates revenue and ADR growth.
- Continually update Central Reservations/call center on City-Wides, upcoming events, closures, hotel info, updated services and amenities, etc., for accurate selling info.
- Help manage room inventory, reservations block assignment, availability controls and enforce overbooking strategy set forward by the Director of Commercial Strategy.
- Communicate and work closely with the Sales Department concerning group & leisure reservations.
- Full understanding of 3rd Party Channels and the reservation billing. Familiar with managing 3rd party extranets.
Qualifications:
- High School graduate or G.E.D. equivalent.
- Minimum 3 years of hotel experience
- Supervisory experience in a hotel or a related field is also required.
- Knowledge of Outlook MS Word and Excel required.
- Experience with Group Sales computer systems (Opera Sales & Catering)
- Occasional evening and weekend work to meet deadlines.
- Capable of using multiple systems at the same time.
- Negotiation skills is a plus
- Self-starter results-oriented team player and demonstrates a high-level attention to detail
- Flexibility and adaptability to a dynamic evolving environment
Experience level:
- 3 years in hotel reservations role
Schedule:
- Primarily business hours
- Weekend & Evening availability when needed
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