Job description

RESORT HOUSEKEEPING SUPERVISOR

POSITION: ResortHousekeeping Supervisor

DEPARTMENT: Resort Housekeeping

REPORTS TO: Resort Housekeeping Manager

POSITION STATUS: Full Time

JOB SUMMARY:

Under the direction of the Housekeeping Manager, creates and directs personnel in the day to day responsibilities of the Housekeeping Department. Assists with the scheduling of staff and the cleaning schedules for hotel and conference room related areas. Works to establish and maintain a high level of cleanliness in the facilities at all times.

JOB DUTIES/RESPONSIBILITIES

• Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
• Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
• Schedule cleaning for periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
• Schedule cleaning of all meeting rooms after a completed function.
• Schedule deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
• Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
• Read front desk log book for the pertinent housekeeping information.
• Obtain all housekeeping reports and messages from the front desk and PBX departments.
• Confirm all housekeeping staff members have arrived or find substitutes for absence employees.
• Prepare room assignment for the attendants.
• Distribute room assignments and keys.
• Check floors periodically, update the current room status, and identify opportunities for House person service.
• Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.
• Answer the department telephone to respond quickly to requests from guests.
• Check hotel's computer for information concerning room status and enter updated room status.
• Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
• Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.
• Orient and familiarize new personnel with hotel facilities and operating hours.
• Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
• Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies.
• Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.
• Prepare annual housekeeping budget.
• Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners.
• Submits requests for repair of cleaning equipment.
• Requisitions or purchases other supplies and equipment for hotel rooms, toiletries, and paper products.

EDUCATION AND EXPERIENCE

• Two to three years related experience and/or training as a Housekeeping Supervisor.
• High School Diploma or equivalent required.

NECESSARY SKILLS

Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Spanish & English speaking preferred.

PHYSICAL REQUIREMENTS

Ability to see, stand, walk, speak and hear. Ability to lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.

Job Type: Full-time

Pay: $17.00 - $22.10 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Scottsdale, AZ 85264: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 1 year (Preferred)

Work Location: One location

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