Job description

Job Details
Job Location
Hybrid Remote - Austin, TX

Position Type
Internship

The Registration and Credentials staff seeks several interns to assist with the SXSW event. Individuals interested in this position will be friendly, detail-oriented, organized, decision-making, and reliable. The Registration and Credentials staff prepares and supports registrants before and during SXSW. This position will engage in projects that provide real-world experience handling large-scale event production
Responsibilities include, but are not limited to:

• Maintaining timelines and deliverables for projects assigned in support of internship learning goals.
• Attending meetings and taking notes, as required.
• Providing reports to mentoring staff, as requested.
• Learning company processes and procedures.
• Researching and assisting with information gathering in support of Registration and Credentials
• Participating in the delivery of volunteer training to ensure a quality and meaningful training experience.
• Developing a safety culture, ensuring safety measures implementation, and providing resources.
• Reinforcing both internal and external customer service efforts.
• Attending training and development opportunities.
• Supporting and striving to achieve departmental and organizational goals.
• Reinforcing company policies and procedures, and acting as a role model for others.
• Participating in an intern program evaluation and project review.

On-Site Responsibilities:

• Register SXSW talent and VIP attendees as directed by the SXSW staff, and answer related questions from these attendees and to refer more complex issues to higher levels.
• Create, manage, and send various coupon codes for SXSW registration as directed
• Compiles information from standard sources and prepares data reports (e.g. number of forms processed during the day)
• Works under limited supervision to close supervision with SXSW staff
• Reinforcing both internal and external customer service efforts.
• Accountability of productivity and effectiveness of areas of responsibility.
• Reinforcing company policies and procedures, and acting as a role model for others.

Qualifications include:

• A desire to learn
• Patient and kind
• Outstanding internal and external customer service skills
• Excellent written and verbal communication skills
• Ability to speak in front of large, diverse groups of people
• Highly organized with keen attention to detail
• Knowledge of Google Workspace, MS Office, and a willingness to learn new software
• Comfortable working with a team and independently
• Ability to prioritize and manage timelines
• Strong interpersonal skills
• Confidence making decisions while working under pressure

Physical Requirements:
Frequently required to stand or sit for long periods of time, this position potentially requires being in front of a computer screen for extended periods of time. Schedules may vary during the on-site operational period. Traveling multiple miles between venues a day during the event. Occasional lifting of up to 50 pounds. This position requires you to stay upwards of 7-10 consecutive days away from home. Personnel must be up to date with CDCs recommendations for COVID-19 vaccinations and boosters to work in the SXSW offices, attend SXSW in-person meetings, and work on-site during SXSW and SXSW EDU.**
Work Location & Schedule:
The position is located in Austin, Texas. This is a paid internship at $12.00/hr. The candidate must be available to work in the office 12-16 hours per week from January 9, 2023 - March 31, 2023, full-time March 10 - March 19, returning to a 12-15 hours per week schedule through the end of March.

Job Types: Full-time, Part-time, Internship

Pay: $12.00 per hour

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