POSITION SUMMARY

Lead Business Support Analyst will perform advanced, specialized work of a professional nature, utilizing skills requiring technical expertise and an understanding of complex analytical procedures, and programming and systems processes while working with a significant amount of independent authority and judgment. Incumbents may lead a project team or provide expertise in information systems analysis, including definition of user requirements, feasibility studies, design, program specifications, testing, and implementation.

DUTIES & RESPONSIBILITIES

• Coordinates with systems, network and database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status, timelines and other details.
• Analyzes and evaluates computer network design, operating systems and business requirements; consults with personnel from various departments and identifies areas for strategic network improvements and upgrades. Designs system architecture, network infrastructure and network configuration solutions that meet the needs of the organization and develops plans to initiate improvements.
• Serves as the administrator for large and highly complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure inter-operability across multiple platforms and technologies.
• Oversees the integrity and security of County networks and all related components, including the human element, physical and virtual servers, domain controllers, desktops, laptops, printers and other devices which utilize the County network; scans and monitors network activity, filters malicious activity and virus probability; retrieves data for investigative purposes; defines and maintains County/Department network and data security standards; performs computer forensics as requested by the County's legal department, auditors, or other authorized requests; conducts research on latest security threats and uses new security products to help maintain the integrity of the County's network; develops security procedures and policies.
• Provides recommendations for improving hardware and/or software in order to accomplish business goals; recommends and/or implements operating system adjustments to maximize application performance and resource resolution.
• Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and modification within area of expertise.
• Leads the work of subordinate professional information technology staff within an assigned work unit; directs the work of peers and/or subordinate professional information technology staffed on assigned projects.
• Prepares reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions.
• Perform other job related duties as required or assigned.

• The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.

• Requires a Bachelor’s Degree in Computer Science, Information Systems, or related field, and four (4) years of work experience performing development and analysis in a comparable complex information systems environment. Any equivalent combination related to education and/or experience totaling eight (8) years may be considered for the above requirements.

ADDITIONAL REQUIREMENTS

The offer of this Bernalillo County position requires compliance with the following:

• Employee must successfully complete the post-offer employment medical examination and background investigation.
• Employee must comply with the safety guidelines of the County.
• Employee must complete required FEMA training(s) as assigned to position.
• Employee must have a valid New Mexico driver's license by employment date and maintain a valid NM drivers' license while employed in this position.

WORKING CONDITIONS

• Work is typically performed in an indoor office environment, but occasionally requires travel to other locations.
• Work environments may include noise, dust and/or unpleasant odors, and may occasionally require work in confined spaces.
• Occasional evening, holiday and/or weekend work may be required.

County of Bernalillo is an equal opportunity employer.