Job description
- Bachelor’s degree in Computer science or IT related field, or 2+ year’s IT systems or relevant experience.
- 2+ years of experience in technical help-desk or desk-side support environment
- 2+ years experience with Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.
- 2+ years experience with networking hardware and concepts such as DNS, DHCP, OSI Model and TCP/IP
- Lift or carry equipment up to 25 lbs, as needed
Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”
Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonian's to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.
Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Key job responsibilities
Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonian's to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.
Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Key job responsibilities
- Provide comprehensive technical support to Amazon Corporate employees
- Daily travel between San Francisco and San Jose sites required.
- Occasional travel to Sunnyvale, San Luis Obispo and other US cities required.
- After hours work for change requests required
- Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.
- Perform hardware procurement and asset management
- Troubleshoot/support LAN and on-site servers via tickets, alerts and change management
- Create and maintain documentation
- Ticket queue management
- Handle to completion requests and technical project work
- Assist with activities to triage and escalate any system or network outage to reduce downtime.
- Provide on call-support for Sev1 and Sev2 incidents
- Handle escalations from Level 1 support
- Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.
- Microsoft MCSE, MCSA, MTA
- A+, Network+, ITF+
- Some Linux systems administration skills
- Networking experience (CCNA, DNS, DHCP, routing, switching)
- AV/VC experience
- ITIL Foundation Certification
- Strong verbal and written skills proven ability to communicate with technical and non-technical staff
- Ability to work both independently and within a team environment
- Display a commitment to quality and strong multi-tasking skills
- Adherence to shift schedules and timeliness are key requirements
- Strong troubleshooting skills of very complex systems
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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