Job description
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at:
It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
http://www.WabtecCorp.com
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It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
Lead Customer Service Management Specialist will own and drive delivery on commitments for assigned fleet reliability as well as specific contractual obligations for customers. The Lead CSM will also be responsible for working with engineering and fleet teams to manage overall fleet Reliability data for the UP account with the goal of identifying trends/abnormalities in faults and other data that lead to early detection of potential failure modes.
Support execution of plan for reliability programs associated with all assigned locomotive fleets.
- Develop implementation plans for field modification programs
- Manage and support a deck of research projects in collaboration with Services, Engineering, GRC and the Software COE
- Maintain reliability tracking systems (Sales Force, Reliance, CCD, and other systems)
- Support fleet team with locomotive event coding and tracking of contractual metrics
- Manage the road failure exclusion documentation process
- Analyze fleet data from both BNSF and GE systems to identify emerging trends/issues facing the fleet
- Facilitate adoption and integration of next generation technologies to support the prognostics vision & goals
- Maintain project scorecards for tracking outcomes and implementation.
- Author and manage communications to internal and external team at regional and corporate levels
- Liaise with customer and service teams to implement field tests and to drive solutions implementation
- Assist customer and service teams in implementing projects, troubleshooting project issues and obtaining feedback on the technology being tested.
- Identify opportunities for new projects or improvements to existing projects.
- Continuously embed discoveries/learning back into other business functions and project teams
Qualifications/Requirements
- Bachelor’s Degree from an accredited college or university
- Minimum of 3 years of rail industry experience on Locomotives in Servicing, Production or Manufacturing.
- Must be able to read/write/speak fluent English
- Willingness to travel 25%-50% of the time as needed
Desired Characteristics
- Strong statistical background with analytical and quantitative skills; familiarity with Six Sigma concepts and tools
- Ability to communicate with all levels of internal and external organizations, including upper management
- Ability to execute multiple projects simultaneously and work effectively in a cross-functional team
- Ability to identify opportunities to improve processes and initiate change; demonstrated commitment for process improvement
- Experience in project management desired
- Strong interpersonal, influence, and conflict resolution skills
- Hands-on experience in the railroading industry, specifically with railroad operations and asset maintenance operations
- Understanding of life-cycle cost/life-time value modeling
- Locomotive product knowledge and troubleshooting experience
- 1st hand knowledge of railroad operations and maintenance practices
- Six Sigma, Lean, or equivalent Quality Program certification
- Working knowledge of i-Based Services and Systems.
- Working knowledge of RR information systems and databases
- Knowledge of locomotive application principals
Wabtec provides a competitive total compensation package that includes a comprehensive employee benefits program.
Wabtec also contributes Annual and Matching contributions to your 401(k) account to help your savings grow. Each pay period, Wabtec will match 100% of your contribution up to a maximum of 3% of your eligible compensation. Wabtec also will make an Annual Contribution of 3% of your compensation, whether or not you contribute your own funds to the Savings Plan. That’s a total of 6% of your annual compensation in Company-provided contributions!
12 paid holidays
Unlimited time off (in accordance with your leader)
Note: Lump sum relocation may be offered where eligible.
Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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