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The Manager Business Process position reports to the VP of Advocate Services under USHeath Group division and is responsible for quality reporting, analysis, audits, developing plans and programs to support continuous quality improvement using applicable tools. Assist in the creation, implementation, and evaluation of Total Quality Management (TQM) programs. Direct design, facilitation, training and evaluation of TQM incentive programs and oversee quality improvement projects and teams.

If you are located in Fort Worth, TX, you will have the flexibility to telecommute* 2 days per week, as well as work in the office as you take on some tough challenges.

Primary Responsibilities:

• Gathers, understands, or manages stakeholders' business requirements, specifications, and/or needs analyzes business process information (e.g., performance metrics; analytics) to identify key issues, trends, and potential root causes within managed team and drives to solutions
• Works with relevant stakeholders (e.g., end users; SMEs; sponsors) to establish appropriate criteria and goals
• Ensures obtained data and information are accurate and relevant to meet end users' needs
• Identifies risks and opportunities associated with current processes
• Provides operational instruction and guidance to business partners impacted by business process solutions (e.g., procedure; system; applications)
• Develops and/or provides education to team in order to facilitate effective solution implementation
• Obtains needed resources (e.g., different functional teams; subject matter experts; internal and/or external stakeholders) to implement business solutions
• Communicates any identified defects with relevant stakeholders (e.g., project managers; business partners; IT) and/or facilitates appropriate adjustments
• Provides input into and/or develop relevant policies, procedures, and/or work tools to support new or updated business processes
• Demonstrates understanding of basic process management and total quality management principles and methodologies (e.g., Six Sigma; Lean, BPQM)
• Demonstrates understanding of basics of transaction monitoring (e.g., claims processing; eligibility transactions; customer installation)
• Manages long-term strategic road map in addition to day-to-day tasks to ensure business achieves critical milestones (enterprise initiatives as well as P&L priorities)
• Creative thinking and complex problem solving for standard and non-standard requests and problems
• Create and document performance to quality measures ensuring projects are following repeatable, reliable processes and methods
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• BA/BS degree in Business or Project Management certification
• 3+ years related experience in a transactions-based operations and/or project management
• 2+ years of experience with basic process management and total quality management (TQM) principles and methodologies (e.g., Six Sigma; Lean, BPQM)
• 2+ years of experience with account/transaction-based products
• Experience presenting to senior leaders
• Experience leading a team, mentoring or influencing
• Proficient in Microsoft tools including Excel (including formulas, pivot tables, vlook-up), Word, PowerPoint, Visio and Project (or similar Project tools)
• Live within commutable distance from Fort Worth, TX
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifcation:

• Healthcare insurance experience
  

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.