Job description

Overview: Manager, Professional Services will manage a team of approximately 7-8 consulting implementers. Travel can be as high as 10% – mostly in the U.S. and Canada. The Manager is responsible for the on-time delivery of customer projects as well as the long-term development and performance of their direct reports. All managers have a passion for helping people (both customers and employees). They set high standards for customer service for the project delivery team including demonstrating ownership of the solution and a strong commitment to customer success.
Responsibilities: Key Performance Objective

• Successfully deliver assigned projects on-time and on budget with high customer satisfaction: Responsible for the success of 1-3 concurrently active projects. Ensure project managers and consulting staff achieve customer satisfaction through successful delivery of business value on-time and within budget. Project teams can vary from 5-12 people for a large project to 2-5 people for a smaller engagement. The most successful managers establish a highly collaborative process with the client including full engagement, strong communication and accountability toward each key milestone and goal as specified in the signed SOW. Managers are only part time engaged on projects and are there to ensure the teams and customers have the tools and support they need to be successful.
• Provide Project Specific Problem Solving: The Manager assists with real-time problem-solving guidance and insights both to the customer and to the team during each project. Managers must be able to identify potential risks and issues quickly and either personally provide for a solution or engage the necessary resources, clarification or help needed to proactively address these challenges. Early identification and positive direction is critical to success. They provide real-time coaching to team members and clients.
• Develop the Team: Understand the capabilities and development needs of each direct report. Conduct regular assessment of performance (annual and semiannual reviews) for team members and jointly develop a career/growth plan with each team member. They must coordinate with project leaders to get feedback on performance in our matrix organization as well as understand growth and development opportunities related to specific project assignments. They ensure new employees come up to speed quickly on both the technology and processes for client engagements. They ensure their team stays productive and engaged on projects along with reviewing forecasts, timecards and expenses. They also help with recruitment and are responsible for addressing personnel issues and minimizing attrition.
• Support Strategic Initiatives: Assist Directors with managing and tracking goals, including but not limited to company and department’s strategic initiatives. Promote best practices and knowledge, sharing within and across teams.
• Actively Contribute Ideas and Tools to PowerPlan’s Project Methodology Knowledge Base and Standards: This includes sharing ideas, approaches and tools with the boarder team. Documenting how to use tools and processes to ensure successful project completion and standardizing the consulting approach.
• Identify opportunities to sell further consulting services within each client account: The best managers leverage their relationships and deep understanding of the clients processes and needs to identify opportunities for further engagement and sales within the target accounts. Work closely with sales team, customers, and other PS team members to identify and develop PS opportunities for existing/prospective customer accounts. Develop written PS proposals and present to existing/prospective customer accounts.

Qualifications:

• Bachelor’s degree in Business, Engineering, Computer Science or equivalent combination of education and relevant experience
• A minimum of five (5) years’ experience in customer-facing software project implementation leadership and account management including:
• Experience managing all phases of the implementation process
• Experience utilizing and enhancing a robust implementation methodology
• History of increasing responsibility or upward progression

• At least two (2) years of team lead/people management experience with direct supervisory responsibility of junior-level resources
• Effective leadership, communication, management, and customer relations skills; ability to engage and communicate at all levels is essential
• Strong business development, problem-solving, and trouble-shooting skills
• Ability to establish oneself as a trusted advisor to client, project team and PowerPlan colleagues
• Excellent organizational and time management skills
• Good interpersonal skills with ability to interact with tact and professionalism with clients, vendors, peers, management and staff
• Ability to rapidly establish rapport and develop effective business relationships with key customers, vendors and partners
• Strong project management experience and the ability to monitor and manage multiple initiatives concurrently
• Process orientation, and ability to analyze and design/build complex processes
• Ability to assist others in analyzing, designing/building complex processes

*
Preferred*

• Experience with implementing key enterprise applications, especially ERP & EAM systems
• Specifically regarding ERP implementations, working knowledge of financial accounting processes (General Ledger, Fixed Assets, Project Accounting, Close, Budget)
• Experience with some of the advanced functions of Excel, including functions, macros, and pivot tables
• Hands-on experience working on or with fixed asset accounting or business tax software
• Industry experience within oil and gas, mining, transportation, natural resources, utilities, energy markets, telecom, or general regulated industries.
• SaaS software implementation experience

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Job Types: Full-time, Part-time

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