The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

We have an opening for a Manager, Global Sales Operations & Systems. This individual will report into the Global Sales Operations office and will support, develop, and execute key business operations for Cvent sales & systems process with a focus on scaling the business through standardization, simplification & optimization

• Understand & improving the entire sales lifecycle process flows for Lead Flow Management and Quote to Cash, Account & Territory Assignment, Reporting and Data Integrity of our everyday systems including but not limited to Salesforce, CPQ, CVII, & Informatica.
• Partner with Sales Enablement, PMO, and Procurement on the evaluation, selection & technical implementation for new sales efficiency, enablement, and automation tools.
• Proactively design and executing corrective action programs that monitor the successes and failures of standard sales & systematic process
• Interpret & document problem statements presented by the business to define to-be processes, using data to support SPOT recommendations for operational excellence.
• Lead critical stakeholders through ideation, requirement gathering, development, UAT, deployment & change management.
• Coordinat3 with Sales, including both individual contributors as well as managers & executives, to remain educated on current areas of opportunity to improve & scale
• Create detailed documentation for the sales organization, including standard operating procedures, release materials, coordinating with our Sales Training & Enablement team when appropriate to develop operational focused training guides and tutorials.
• Maintain detailed project management documentation inclusive of standard project intake criteria, a clear and detailed problem/solution statement and recurring status updates until close.
• Capture business and technical requirements from stakeholders and supporting the implementation of technical solutions from a business analyst perspective
• Develop metrics for measuring the success of process improvement projects, and delivering those results to senior leadership on a regular basis
• Identify technical gaps and enhancements to be submitted & executed in partnership with departments including IT and Product for everyday sales systems including but not limited to Salesforce, CPQ, CVII & Informatica.

• BS/BA in a relevant field
• 7+ years of relevant work experience
• Exceptional ability to compile, analyze and present data, findings, and progress in a concise manner
• Advanced command of MS Excel; proficient in other Microsoft Office suite of products, and experience with Salesforce and/or CPQ
• Effective communication (i.e., written, verbal and presentation) and project management skills to drive project execution
• Collaborative, team player with positive attitude and creative problem-solving mindset
• Strong attention to detail and a solid understanding of sales systems and processes
• Ability to thrive in a fast-paced, and often ambiguous, results-oriented atmosphere

This job posting is intended to comply with all applicable laws. Due to the remote nature of this position, if we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.

Physical Demands
We are not able to offer sponsorship for this position.