At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here’s a video about the people behind Starkey’s groundbreaking innovation:

https://www.youtube.com/watch?v=GjhRQ7qzlI0

Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. As a world leader and largest American hearing aid company, we design and deliver advanced hearing solutions that empower individuals to reach their full potential.

This position is responsible for picking, preparing, processing, and packaging customer orders in a safe and efficient manner. Use of proper inventory controls to ensure accuracy and customer satisfaction are important. Level II employees will also brand and laser engrave hearing aid devices in the Configuration Center and/or provide daily team instruction. Employees will be responsible for order accuracy and completeness of all shipments leaving the Starkey Global Distribution Center (GDC).

Responsibilities

• Ensure materials are properly picked, prepared, processed, and packaged - Level I & II
• Review and sort customer orders in Oracle and/or SOP systems (use automated machine, if applicable, to create shipping boxes for each order).
• Pick and process orders using First In, First Out (FIFIO) methodology (use automated machine, if applicable).
• Check and verify shipment account number, part number(s), quantities, and special delivery instructions.
• Check and verify shipment quality.
• Re-package materials into applicable lot sizes; maintain traceability when re-labeling (use automated machine, if applicable).
• Monitor expiration dates/lot codes.
• Use computer to invoice Oracle and/or SOP orders.
• Place shipping packages into bins and/or onto pallets (use shrink wrap machine, if applicable).
• Process orders through 3rd Party carrier shipping systems.
• Communicate backorder and special print requests to configuration center, if applicable.
• Utilize proper inventory controls - Level I & II
• Perform applicable Oracle transactions when moving inventory.
• Assist with cycle count procedures.
• Take part in annual physical inventory.
• Notify cycle count analyst(s) of any material discrepancies.
• Communicate all backorders to Team Lead and/or Expediter Planner.
• Perform receiving/replenishment tasks - Level I & II
• Check and verify shipment part numbers and source location.
• Receive material on supplier POs into inventory in Oracle.
• Stock and organize shelves to ensure FIFO (use automated machine, if applicable).
• Inspect orders to ensure quality and customer service - Level I & II
• Match hearing aid serial numbers to invoice and labels.
• Ensure accurate part numbers and accessories are sent with each customer order.
• Include accurate packaging and shipping materials with each shipment.
• Process hearing aid backorders and/or special print requests though Configuration Center - Level II
• Prioritize orders requiring device configuration and special print requests.
• Wirelessly brand hearing aids using Manufacturing Suite software.
• Laser engrave hearing aids (using Green Laser), following special print notes and request.
• Perform configuration inspection process to ensure accuracy.
• Provide direction for department employees - Level II
• Coordinate the work and activity of team members.
• Organize, plan, and prioritize work by referencing the open order report.
• Act as a back-up for all positions in the department.
• Communicate with supervisor(s), peer(s), and subordinates.
• Monitor e-mail, workflow, and phone requests and respond in a timely fashion.
• Investigate customer complaints; identify root causes and implement improvement actions.

Results

• On-Time Delivery
• Customer Satisfaction
• Order Accuracy
• Attendance
• Department Scorecard
• Where applicable, Individual Performance and Productivity Metrics

Other Duties (Non-Measurable)

• Support corporate health and safety objectives
• Support Starkey employee corporate and/or department guidelines
• Check and verify quality
• Participate in departmental cross-training initiatives
• React to change calmly and productively
• Other essential duties, as assigned

Job Requirements

Minimum education, certification and experience requirements:

Education:

• Ability to read and understand written/verbal directions and paperwork such as standard operating procedures.

Experience:

• Level I – previous inventory and packaging experience desirable. Machine operator and shipping/receiving experience helpful.
• Level II – experience in inventory management and computer systems required.

Knowledge

• Level I – N/A
• Level II – Basic math skills required
• Basic Microsoft Office knowledge desired

Skills & Abilities

• Good attention to detail required
• Good interpersonal/people skills required
• Good organizational skills required
• Computer skills desired: Oracle 11i, SOP, Excel, Word, and Chrome

• Ability to lift up to 40 lbs. (occasionally) required – accommodations can be made for those with disabilities

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