Location: US:NY:Cooperstown

Work Type: FULL TIME

Grade: 30

Are you looking to make a difference by improving the health of our patients? At Bassett Health, you will find an innovative culture that is patient focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities achieve optimum health and enjoy the best quality of life possible

Job Summary:

The Medical Office Assistant serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team.

Essential Functions:

· Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions.

· Assures that a high quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills.

· Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients.

· Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency.

· Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture.

· May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information.

Job Qualifications:

· Education: High school diploma or equivalent preferred

· 1 year relevant work experience or an Associate’s degree in lieu of 1 year relevant work experience required.

· Strong customer service, computer and communications skills required.

· Knowledge of medical terminology a plus

Benefits:

Our commitment to our employees includes benefit programs that are designed to meet the various needs across our employee population.

· Medical, dental and vision insurance

· Paid time off, including vacations and holidays

· Life insurance and disability protection

· Retirement benefits and more…

Throughout our network, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through employee contributions. Specific benefit offerings may vary by location and/or position.

Bassett Health Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status a victim of domestic violence, or any other status protected by law.