Job description

Job Title: Medical Review Officer (MRO) Assistant - Remote Local to Philadelphia, PA
Reports to: MRO – A Supervisor
Department: MRO
Location: University Services - Philadelphia
Exempt Status: Non-Exempt

Job Summary:
This position provides support essential to the MRO division through completing administrative review of drug testing results and processes. It requires strong familiarity with Department of Transportation (DOT) regulations, specimen collection procedures, chain of custody documentation, and reporting processes. The position also plays a critical role fostering a culture that strives to provide excellence in service to clients through maintaining strict confidentiality as well as prompt responsiveness and helpful, courteous interactions.

Job Duties:

• Collect data and organize information pertinent to final determination of test results.
• Organize and check cases for correctness and release positive donor test results for MRO’s review.
• Review cases verified by the MRO, check cases for completeness and post and release final result determination to the client verbally (phone) and electronically (computer, email, fax).
• Communicate, implement, and interpret customer drug and alcohol testing policies and procedures.
• Advise clients on federal drug testing regulations as applicable to ensure employer compliance.
• Contact client and/or testing site to send in required document for review by MRO.
• Assist in interpreting downloads, contacting labs regarding questionable tests. Troubleshoot incorrect or incomplete specimen collections, contact labs to clarify unusual results.
• Order splits and special tests upon request.
• Provide and facilitate donor’s medical information to MRO’s as needed.
• Assist in corroboration of medical explanations presented by donor as needed.
• Clearly document cases and maintain records in computer system
• Remain familiar with “Medical Procedures”, drug testing regulations and processes, and drug classes/metabolites.
• Maintain strict confidentiality

Job Duties %:
Average Percent of Time/Responsibility
35%Collect data and organize information pertinent to final determination of test results. Organize and check cases for correctness and release positive donor test results for MRO’s review.

35%Review cases verified by the MRO, check cases for completeness and post and release final result determination to the client verbally (phone) and electronically (computer, email, fax).

25%Assist in interpreting downloads, contacting labs regarding questionable tests. Troubleshoot incorrect or incomplete specimen collections, contact labs to clarify unusual results.

5%Remain familiar with “Medical Procedures”, drug testing regulations and processes, and drug classes/metabolites.

Requirements:

• Intermediate level in Microsoft Office Suite
• Strong organizational skills and strict attention to detail
• Exceptional interpersonal, phone and communication skills
• Medical Review Officer Assistant Certification (preferred)
• Previous customer service experience (preferred)
• Experience in drug/alcohol testing industry (preferred)

Required Education:

• High school diploma and some college or medical training and/or industry experience
• A minimum of 3 years of customer service experience

Preferred Education:

• Associates or Bachelors degree or Medical training certification

Travel %: little or no travel required

Physical Working Conditions (ADA): The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. Employee must occasionally lift up to twenty - five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment: The noise level in the work environment is moderate.

Overtime: minimal overtime required

Exempt Status: Non-Exempt

Qualifications desired:

• Bilingual

Work Schedule: Monday through Friday from 10:00 am to 6:30 pm. This is local to Philadelphia, PA and the employee can be hybrid or in the office.

Company Information: DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the U.S. and Canada since 1986 and more than 800 team members across 30 locations. When you join the DISA family, you join an industry leader that more than 27% of fortune 500 companies use. With a rich history of IT innovation, we have more than 40,000 customers and complete more than 6 million orders each year.

DISA is proud to be a 2022 “Top Workplaces” award winner. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.

EOE/M/F/Vet/Disability

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