Job description

Immediate hiring for Networking Specialist/Networking Analyst role with one of our fortune clients based in Frankfort, KY (Hybrid Schedule with 3-4 days remote every week). Seeking someone exp with Active Directory, Office 365, Google Apps for Education, SharePoint, multiple web applications, networking, security, desktop and peripheral support for cabinet staff, and maintaining clients Incident Management System . Long term opportunity with indefinite duration. Please advise if you might be interested or could refer someone.

Job Title: Networking Specialist/Networking Analyst (120353)
Location: Frankfort, KY (Hybrid Schedule with 3-4 days remote every week)
Duration: Long term indefinite contract
Mode of Interview: MS Teams Interview

Job Description

· Seeking someone to support technology services provided by the Client.

· Client provides services to all 171 school districts, cabinet staff employees, and the general public.

· These services primarily include Active Directory, Office 365, Google Apps for Education, SharePoint, multiple web applications, networking, security, desktop and peripheral support for cabinet staff, and maintaining our Incident Management System.

· This team is responsible for creation and curation of incidents that are reported from our customer.

Description:

Responsible for supporting the KDE Information Technology customer base (171 districts, 1400 schools, public users, and KDE staff employees),

Perform other duties as assigned.

Manages Standard Operating Procedures.

Provide accurate documentation of incidents and problem resolutions.

Maintain knowledge of Standard Help Desk Operating Procedures

Utilize troubleshooting techniques in support of Workstations, Networked Printers, Network hub/switches, routers, and circuits.

Support of applications such as Office 365 and Active Directory

Support of operating systems on multiple platforms

Provide professional support to the customer base with the expectation of single call resolution.

Good phone skills, good communication skills, and good listening skills are necessary.

Perform other duties as assigned.

This position may require periodic on-call duty outside normal business hours to ensure that the supported systems are operating as intended and time sensitive deliverables are addressed. The on-call duties will be defined at the discretion of the client manager and/or the on-call policy for the organization.

Two years help desk experience. Customer service experience.

Thanks,

Rajesh Kumar

Team Lead

502-653-5945

Job Types: Full-time, Contract

Pay: $24.00 - $27.00 per hour

Benefits:

• 401(k) matching

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Frankfort, KY 40601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Office 365 and Active Directory: 2 years (Required)
• Printers, Network hub/switches, routers, and circuits: 1 year (Required)
• Supporting operating systems on multiple platforms: 1 year (Required)

Work Location: Hybrid remote in Frankfort, KY 40601

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