Job description

Night Auditor Needed

Local full service hotel looking for Night Auditor to assist our guests promptly, warmly, efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times during our 3rd shift of business(overnight).

Responsibilities include but not limited to:

Accurately and efficiently verify all accounting activity taken place during the day

Accurately compile all reports for management's review the next day

Post, correct or adjust charges to guest account as necessary

Advise guests of all hotel services, features and accommodations

Handle guest complaints

Check in and out guests in a knowledgeable, proficient, expeditious manner; Accurately handle walk-in guests; Properly assign rooms based on room locations, rate, and guaranteed or requested room types

Answer phones using proper hotel greeting and etiquette; Route telephone calls

Collect payment for all charges; maintain cash draw; process credit cards and direct billing; Be knowledgeable of hotel credit, cash in advance and check cashing procedures

Understand qualified discounts, their availability and application of vouchers

Answer basic Front Office related questions

Confirm, record and deliver wake-up calls (using manual sheets and switchboard)

Have daily knowledge of groups in-house

Assist guests with Safe Deposit Boxes

Know all hotel specific emergency procedures

Complete job specific checklist on a daily basis

Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log book. Update as necessary

Applicants should have past hospitality experience and/or extensive customer service experience. Applicants should be mature, dependable and able to work on own.

Computer experience required, Marriott computer program experience preferred.

Benefits and Travel Disocunts available with Full Time status

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: One location

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