Job description

Description - External

GENERAL DESCRIPTION
The Office of the Attorney General (OAG) is a dynamic state agency with over 4000 employees throughout the State of Texas. The Constituent Affairs Division (CAD) is the OAG’s interface with the general public. Incoming contacts from the public, whether by phone, mail, or emails, are received by CAD and are handled by CAD or routed elsewhere in the constituent contacts with the agency and accessing and answering constituent telephone inquiries.

OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work and make a positive difference in the lives of Texans.

ESSENTIAL POSITION FUNCTIONS
Assesses and answers constituent telephone inquiries, provides information; refers and transfers callers to appropriate destination, including, but not limited to, division within the Office of the Attorney General, and various agencies and organizations contingent upon callers’ needs, and documents calls
Research information to assist constituents inquires
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications - External

MINIMUM QUALIFICATIONS
Education: Graduation from high school or equivalent
Experience: Three years of full-time experience in administrative support, customer service, or public information; may substitute sixty credit hours from an accredited college or university on a year-for-year basis
Knowledge of state government
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to work 8:00 a.m. – 5:00 p.m., Monday through Friday
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%

PREFERRED QUALIFICATIONS
Education: Graduation from an accredited four-year college or university with a bachelor’s degree in Journalism Government, or a closely related discipline
Experience: Providing information services to the public, in research, writing, or public relations, general proficiency with personal computers
Ability to type 35 wpm
Other Language: Ability to proficiently read, write, and speak English and Spanish

TO APPLY
To apply for a job with the OAG, electronic applications can be submitted through either CAPPS Recruit or Work in Texas. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $2,833.34 per month

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Austin, TX 78701: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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