Job description

Office Assistant

The Office Assistant is responsible for helping in all areas of the business, from customer service to operations support. This person will get the opportunity to work directly with all departments and be a part of a fast-moving business.

The Office Assistant will use their personal skills as they manage customer inquiries as they come in through Zendesk (ticketing system) or through phone calls and chat messages. They will in turn manage those tickets in Zendesk and assign to team members as needed.

Roles & Responsibilities

· Answer main business line and listen to voicemails. These could be from existing or potential clients, as well as patients. Transfer to other team members and create Zendesk tickets accordingly.

· Review and assign incoming Zendesk tickets to groups or team members

· Answer online chat questions and/or create Zendesk tickets accordingly

· Ensure tickets are being completed/closed in a timely manner

· Assist streamlining use of Zendesk

· Assist in completing orders for Remote Patient Monitoring Devices

· Be available for ad hoc requests per department needs

Experience

· Excellent customer service and interpersonal skills

· Self-starter with ambition to learn new things

· Ability to work efficiently and can quickly adjust as needed in a task-based environment

· Good organization skills

· Experience with CRMs

· Experience with Microsoft Office tools or something similar (Word, Excel, PowerPoint, etc.)

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

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