Office Support Assistant, Testing Center

Job Summary
The Office Support Assistant works as a key member of the Testing Center team and reports to the Testing Center Coordinator. This position is responsible for assisting with daily operations in the Testing Center with a primary focus on providing secure exam delivery and superior customer service in a comfortable friendly environment.

Typical hours are 8:00am to 4:30pm with an hour lunch Tuesday–Friday; 6:30am -1:30pm on Saturday. Flexibility is a must as the work schedule may need to be adjusted depending upon the operational needs of the Testing Center. Candidate must pass a background check and must complete IRS background check
and processing.

Duties & Responsibilities

Test Administration (80%)

• Assist with the administration of all exams to include proctoring, check-in/check-out procedures, and daily opening and closing procedures
• Serve as Lead Testing Center Administrator on Saturdays
• Assist with preparation of daily paperwork necessary to process test takers for the next day

Operations / Office Support (20%)

• Serve as receptionist and provide general information to clients when needed
• Assist in maintaining a clean and safe Testing Center
• Assist with scheduling PSI (Proctor Services for Individuals) appointments
• Provide administrative support to Testing Center Coordinator

Minimum Qualifications

• High school diploma or equivalent.
• Any one or combination totaling six (6) months from the categories below:
  • College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:
    • 15 semester hours equals six (6) months
  • Work experience performing office/clerical activities, including use of computer systems.

Preferred Qualifications
Two years of work experience; Customer service experience; Experience working with college students; Experience proctoring in-person or computer-based exams; Experience in Microsoft Office (Word, Excel, and Outlook).

Knowledge, Skills and Abilities

• Strong customer service and interpersonal skills
• Effective organizational skills
• Excellent attention to detail
• Strong verbal and written communication skills
• Ability to work in a collaborative, team environment
• Excellent punctuality and time management skills
• Ability to learn University policies, processes, and systems
• Ability to exercise discretion when handling confidential and/or sensitive information
• Capable of prioritizing tasks
• Ability to perform quickly and accurately under the pressure of deadlines and heavy workload
• Can work with a minimum of direct supervision
• Takes initiative and has a willingness to assume responsibility

Appointment Information

This is a 100% full-time Civil Service 0845 - Office Support Assistant position, appointed on a 12-month basis. The expected start date is as soon as possible after 4/3/2023.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (CST) on March 17, 2023. Please upload a cover letter and resume. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Morgan Stites at mastites@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1016076
Job Category: Administrative Support
Apply at: https://jobs.illinois.edu