Job description

Availability all week/Monday to Friday 7am a 7pm, weekends 8am – 4pm CT

On-site position Carrollton, TX.

• Provides customer service by sharing accurate and timely information to customers as per simple FAQ based queries; using decision support tools to resolve issues; implementing appropriate resolution; providing information to customers; utilizing quality guidelines; and identifying and escalating high impact issues as necessary.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• Call Center: 1 year (Required)
• Pharmacy: 1 year (Preferred)
• Basic computer processing/data entry software: 1 year (Required)

Work Location: One location

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