Job description

Operations Assistant Job Summary

We are seeking a motivated, detail-oriented individual to join our tour company as an Operations Assistant. As part of our team, you answer phones, reply emails, assist customers in booking our tours. You will accurately record customer’s information, including payment , lodging, dietary information, and advise customers on availability and how to enhance their experience on the Big Island. You also help customers in altering or canceling reservations, as necessary. Our ideal candidate has great phone and email manners, strong communication and customer service skills, and keen attention to detail.

Duties and Responsibilities

• Answer phones and assist customers in making, altering, or canceling reservations
• Respond to emails with reservation information, confirmations, and additional details
• Answer questions regarding pricing, availability and logistics
• Accurately record customer information and charge credit cards upon successful reservations
• Communicate and collaborate with other team members to resolve issues that may arise before, during and after the tours

Requirements and Qualifications

• High school diploma or associate degree
• Excellent phone etiquette and verbal communication skills
• Strong computer proficiency and email communication skills
• Attention to detail and the ability to resolve customer issues
• Ability to work in professional office environment
• Professional English and grammatical skills
• Proficient in Word, Excel, Outlook, Office, Adobe Acrobat, and others.

Preferred Qualifications

• Prior experience with Fareharbor activity booking system
• Prior experience with platforms such as Viator, Tripadvisor and Expedia
• Prior experience in hospitality and outdoor activity industries

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Kailua-Kona, HI 96740: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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