The Team:

This role reports to Mitch Bremermann , the head of this business. The Operations Lead will work hand in hand with Mitch and other leaders across the business, and will have the opportunity to build their own team as the business grows. Note that while this is a hybrid/remote team, we expect our leadership team to be in Detroit, MI regularly.

The Position:

Ford Next Personal Mobility Solutions is seeking a proven Operations Lead who will own the development of our operational processes and lead in their execution. This person should have deep experience in setting up and running the operations of a physical product business. This role will also have a big hand in helping shape not just the new business, but the young organization as well.

• Design the operational playbook for delivering our business
• Lead the early-stage setup of launch operations, including selecting partners/vendors, planning for headcount needs, and mapping our physical presence
• Manage the import, assembly, and distribution of our products
• Collaborate with design and marketing teams to create the customer experience journey
• Work with our supply partners to drive efficiencies in supply chain and after-sales support
• Serve as the top-level leader and mentor of our internal operations team
• Own the reporting of key performance metrics and identify opportunities to improve on them

QUALIFICATIONS

The minimum requirements we seek:

• Bachelor’s degree
• 5+ years of experience in an operations leadership role
• Proven track record delivering new retail products in market
• Experience serving as an end-to-end executional leader
• Strong communication and relationship development skills, both internally and with partners
• Ability to build confidence with team members across the organization, at all levels
• A willingness to truly get into the weeds and get the hands dirty to solve problems
• Entrepreneurial in spirit, with the ability to work in a fast paced, startup environment
• The ability to see the big picture and their team’s role in a financially healthy business

Our preferred requirements:

• The best candidates will have experience in direct-to-consumer business and global supply chain management
• Previous experience in a new growth, fast paced environment
• Ability to multi-task and drive parallel projects and distributed teams with tight deadlines
• Maturity and leadership to drive cultural change, exceptional communication skills

What you’ll receive in return:

As part of the Ford family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States permanently. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is available for this position.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

For information on Ford's salary and benefits, please visit:

https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2022-benefits-and-comp-GSR-sal-plan-2.pdf

At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

ABOUT US

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

ABOUT THE TEAM

Marketing, Sales & Service plays an important role in Ford’s revitalization as a modern, progressive vehicle and mobility services company delivering a trusted customer experience. Candidates should have a vast depth of knowledge and expertise in implications of data and taking actions based on those, as well as have a passion for the lifetime value of a customer. Ford MS&S embraces an audience-first mindset and way of doing business that improves customer loyalty, vehicle repurchase, as well as additional sales of vehicles, parts, accessories and services. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.

RESPONSIBILITIES

The Person:

The Operations Lead must be ability to dig deep into every detail of delivering the business while keeping in mind the big picture and thinking strategically about building a scalable model. While we are seeking a leader that can set the course for our operations, we also need someone that understands the value of a single customer, order, and part.

They must have a collaborative leadership style and a commitment to growing future operations leaders into leadership roles. They need to have the ability to lead through positive influence, and hold the inherent belief that success requires building meaningful relationships at all levels and functions of the organization. Credibility among the team and peers is essential as well as a deep understanding of the Ford+ Plan, and Ford Next’s role to deliver on it. An effective leader will exhibit the Ford+ behaviors and work diligently and ethically each day to help achieve success.

Perhaps most importantly, the Operations Lead will need to have the desire and the conviction to truly lead – to embrace the challenge of building a business from the ground up and the accountability that comes with being one of the core leaders of our team. Being successful in this role will require diligence, adaptability, and a willingness to collaborate with teams across the organization.