Job description

Job Title: Operations Manager

Job Summary:
Oversees all aspects of the hotel operation, including: guest relations, front office, housekeeping, maintenance, finance, teambuilding, and staff development. Responsible for all operations of hotel management supporting General Manger, including: sales and marketing, human resources, food and beverage, and budgeting/forecasting. Empowers associates to provide superior customer care to
guests, associates, and other visitors.

Essential Duties and Responsibilities:
 Recruit, select, train, and manage employees to deliver superior guest services and quality
products that will lead to maximizing revenue and profitability goals
 Create and maintain customer-driven operations, empowering hotel staff to excel in superior
customer care
 Develop, recommend, implement, and manage the hotel's annual budget and long-term
business plan
 Achieve budgeted sales and maximum profitability
 Create new programs in response to market conditions and revenue opportunities
 Protect the hotel’s financial assets by properly administering policies and procedures for handling cash, credit cards, accounts payable, accounts receivable, payroll and all other financial transactions
 Properly administers policies and procedures for protecting the safety of guests and employees
 Prepares monthly reports for General Manager
 Ensures regular assessment and review of all hotel personnel by appropriate management staff
 Coordinates internal training and development programs
 Ensure hotel is in compliance with federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws
 Maintains a high personal visibility throughout the property and throughout the community
 Any and all job duties as assigned by General Manager qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience

Bachelor’s degree in Hotel/Restaurant Management or Business or equivalent combination of education and experience. Minimum of five years of hotel management experience within a full-service hotel including F&B departments. Knowledge of local competition and general industry trends. Strong leadership and a professional image.

Language Skills
Strong interpersonal, written and verbal communication skills. Ability to read and interpret documents such as safety rules, operating and maintaining instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees or the organization.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability
Excellent decision-making ability and analytical skills. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.

Computer Skills
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Payroll systems; Development software; Internet software; Property Management software; and Database software. Other
Ability to work a flexible schedule, including weekends and holidays.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; and reach with hands and arms. The employee is required to use close vision, distance vision and peripheral vision.

Job Type: Full-time

Pay: From $67,279.00 per year

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Chicago, IL: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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