Job description

Company Overview
At Motorola Solutions, we believe that everything starts with safety.Its the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, were ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview Our organization is focused on business to business customers who include state and local entities, federal government agencies, authorized channel partners, and resellers. Customer service agents are responsible for qualifying and nurturing prospects that build a pipeline for the Government Sales organization.

This role is 100 outbound and agents will be expected to follow up on various marketing leads via callemail with the goal of prequalifying the leads to the point of handoff for sales. Agents will interface with pre and postsale support teams, sales, and marketing teams. Motorola Solutions Government & Public Safety Business product portfolio focuses on Motorola Solutions professional TwoWay radios, Body Worn Cameras, In Car Cameras, and CAD Systems. Our ability to provide best in class customer service is part of the Motorola Solutions brand. When our customers think of Motorola Solutions, they think of our products and the support we provide. Agents are responsible for conducting business dealings with prospects in a way that creates a superior customerprospect experience that will set the stage for future sales for Motorola Solutions. The training program is best in class and designed to educate new agents on the processes and procedures prior to supporting customer inquiries.
Job Description
This role is 100 outbound and agents will be expected to follow up on various marketing leads via callemail with the goal of prequalifying the leads to the point of handoff for sales. Agents will interface with pre and postsale support teams, sales, and marketing teams. Motorola Solutions Government & Public Safety Business product portfolio focuses on Motorola Solutions professional TwoWay radios, Body Worn Cameras, In Car Cameras, and CAD Systems. Our ability to provide best in class customer service is part of the Motorola Solutions brand. When our customers think of Motorola Solutions, they think of our products and the support we provide. Agents are responsible for conducting business dealings with prospects in a way that creates a superior customerprospect experience that will set the stage for future sales for Motorola Solutions. The training program is best in class and designed to educate new agents on the processes and procedures prior to supporting customer inquiries.

Qualify all sales leads based upon lead qualification criteria definitions.

Tactfully and courteously interface with customers in order to build strong business relationships

Proactively utilize strong problemsolving skills in order to deliver customerfocused solutions

Educate customers on respective business processes and procedures proactively continue to understand Motorolas products & solutions, competitive products and market knowledge via website, training, and other marketing information.

Exercise multitasking skills when managing multiple systems and applications during customer interaction

Utilize internal business tools and applications to effectively qualify and resolve the customers issues. This involves multitasking between systems while interacting with the customer

Convey strong understanding of Motorola Solutions customer satisfaction and business

Strong observation and researching skills. Agents need to research and pursue information that assists in resolving the customers issue. Allowing an issue to go unsolved because an agent does not have the desire to drive a resolution is not an option

LIRO1

Basic Requirements
Graduating with a Bachelor39;s Degree on or after May 2023 OR 143; years of customer service, sales or retail experience

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions39; customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel Requirements Under 10
Relocation Provided None
Position Type New Grad
Referral Payment Plan No

Our U.S.Benefitsinclude

Incentive Bonus Plans

Medical, Dental, Visionbenefits

401K with Company Match

9 Paid Holidays

GenerousPaidTime Off Packages

Employee Stock Purchase Plan

PaidParental & Family Leave

and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran39;s status, or, any other protected characteristic.

jackharris.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jackharris.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jackharris.com is the ideal place to find your next job.