Job description
Position Information
Requisition Number
S1349P
Position Title
Part-Time Customer Service Representative
Salary
$25,626 ($12.32 hour)
Division
Finance
Department
52100-Utility Billing
Location
Public Safety & Organizational Services
Employment Type
Part Time
Hours/Days
Part-Time hours vary.
FLSA Status
Non-Exempt
Classified/Unclassified
Classified
Grant Funded
No
Job Description
Under the direct supervision, this position assists utility customers over the telephone, in person, by fax, and electronically by email while following departmental policies and procedures.
Provides assistance in any and/or all aspects of starting, maintaining and closing utility accounts using applicable software including Hansen Information Technologies, Hummingbird Document Management, and Waypoint Electronic Billing.
Provides assistance in any and/or all aspects of starting, maintaining and closing utility accounts using applicable software including Hansen Information Technologies, Hummingbird Document Management, and Waypoint Electronic Billing.
Knowledge, Skills, Abilities
- Working knowledge of customer service techniques, database systems, web-based systems, billing systems and mobile dispatching systems
- Ability to deal effectively with others in a courteous manner.
- Ability to prepare and maintain accurate records.
- Ability to speak in a clear and concise manner.
- Ability to operate a variety of office equipment.
- Ability to ask appropriate questions to obtain necessary information.
- Ability to make sound judgments regarding customer issues.
- Ability to apply and calculate various rates associated with City services.
- Ability to operate a personal computer.
- Ability to understand and operate a variety of computer programs simultaneously.
- Ability to cope with heavy public traffic both in person and by phone with constant interruptions.
- Provides back-up for Vital Statistics.
- Ability to multi-task.
Licenses/Certification
Required Qualifications
Requires a high school diploma or its equivalent.
One to three year of administrative experience including public contact and basic office operation is required.
Must have typing skills, 30wpm is preferred.
Bilingual (English/Spanish) is a plus.
One to three year of administrative experience including public contact and basic office operation is required.
Must have typing skills, 30wpm is preferred.
Bilingual (English/Spanish) is a plus.
Preferred Qualifications
Physical Demands
Requires considerable sitting and walking with occasional lifting of file drawers up to 10 lbs.
Special Instructions Summary
The City of Amarillo is home to approximately 200,000 people. We service 1,042 mile of streets, 2,018 acres of parks, 63,683 solid waste residential customers, 194,545 transit passengers.
A job at the City of Amarillo is personally rewarding, here you can bring your talent, your ability, your sense of responsibility and your sense of personal pride knowing that you can make a difference.
As an employee of the City of Amarillo you are contributing to the success of your city, and you are helping the community you live in. The parks in Amarillo, the roads your drive on, the emergency personnel who keep you safe all have one thing in common, we serve the citizens of Amarillo.
Working for the City of Amarillo is inherently meaningful because the work we do is related to building and improving our community. Public service is where talented people come to serve together and make a difference and we look forward to showing you how rewarding a career in public service can be.
EEO/ADA
The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.
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