The Company operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

I. General Job Description

The Parts Sales Program Manager is responsible for managing the eCommerce FOCUS Program by continuously growing parts sales through utilizing the robust sales analytic features in FOCUS. Deliver high quality implementations, training and support services for Dealers. Display strong communication a proactive leadership style, and exhibit teamwork across departments.

Responsibilities

Parts Product Business Plan Objectives

• Manage the process to ensure quality implementation and set-up of FOCUS.
• Includes training Outside Sales and Counter sales employees on the powerful FOCUS sales analytics tool.
• Deliver Web-based training sessions to highlight the functionality within FOCUS.
• Manage sales process from sales order to invoicing.
• Manage eComerce sales analytics system to create campaigns and identify sales leads for dealers. Manage the internal data sharing between departments in order to leverage sales intelligence within FOCUS.
• Create system enhancements and reports that make it easier for dealership locations to gain additional parts business using Focus.

Parts Inventory Management

• Parts are sourced to the supplier/OEM with the best combination of quality, service, price, order quantity, and availability.
• Tools such as Managed Dealer Inventory (MDI) are utilized to ensure inventory levels (turns, fill rate, surplus, and obsolete) are optimized.
• Physical parts inventory is properly controlled and accounted for on an ongoing basis.
• Parts cores are secured and processed promptly.
• Premium freight expenses are minimized.
• Purchase orders, accounts payable, and receivable accounts, and transactions are properly managed with credit and accounting.

II. Minimum Job Qualifications

• Bachelor’s degree with an emphasis on business or transportation or equivalent work experience.
• 10 years of experience in the Class 8 truck/transportation industry.

III. Desired Job Qualifications

• MBA
• Proven experience in customer service.
• Advanced knowledge of Microsoft Excel, Word, and Outlook.
• Strong organization and communication skills.
• Strong leadership and managerial skills.

IV. Mental Capability Requirements

• Comprehension: Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.
• Organization: Ability to organize and prioritize work schedules of others on long-term basis.
• Reasoning & Decision Making: Ability to make decisions with significant impact on department’s credibility, operations, and services.
• Communication: Ability to formulate complex and comprehensive materials, such as legal documents, authoritative reports, official publications of major scope and impacts, and make formal presentations.
• Mathematics: Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models.

V. Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and arms to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

VI. Common Expectations of Performance for all Employees

The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Communications, Teamwork, and Feedback to Others

• Contribute to a work environment that is based on trust and respect.
• Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
• Suggest ways to improve the efficiency of conducting their job duties.
• Promote continuous improvement and change to support company growth.
• Mentor others unselfishly.
• Give credit where it’s due.

Company Loyal Policies and Work Ethic

• Adhere to the policies contained in the Employee Handbook.
• Adhere to the Company’s Employee Conduct Policy.
• Support management decisions toward meeting company goals.
• Be open and receptive to new ideas, regardless of their origin.
• Make prudent decisions, which are based on the best interest of the Company and its long-term future.

We are an Equal Opportunity Employer

Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center.

Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.

We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.