Requisition #: 233087

Title: Patient Access Nurse

Department: Patient Access Center

Location: UMass Memorial Medical Center

Posting Date: 11/14/22

Shift: Days

Status: Exempt

Hours: 40

Shift Length: 8

Position Summary:

MA RN License Required

The Patient Access Nurse is a member of the Patient Access Center scheduling team and serves as a heightened level of service to schedule patients who require clinical input to determine the appropriate scheduling timeframe. Working remotely, the role takes escalated patient calls to determine urgency of the patient concern, assess patient needs, and determine the appropriate level of care and scheduling timeframe. The PAC Nurse Team works collaboratively across the Patient Access Center and ambulatory offices in order to improve the patient’s access to necessary care and schedule the patient for the right care, at the right time, with the right provider.

Major Responsibilities:

• Provide clinical direction for scheduling inquiries that require clinical input for appropriate scheduling.
• Assesses patient needs over the phone while determining the urgency of the patient’s scheduling inquiry.
• Utilize clinical algorithms to determine patient’s expedited scheduling needs across multiple clinical disciplines.
• Ensures patients understand their treatment plan and the clinical appropriateness of their scheduling timeframe.
• Handle clinical escalations in scheduling and direct patient to the appropriate care based on their needs.

Position Qualifications:

License/Certification/Education:

Required:

• Current Massachusetts Registered Nurse licensure and registration.

Preferred:

• Experience with any of the specialty areas they are assigned.

Experience/Skills:

Required:

• Three years of nursing experience.
• Thorough knowledge of the discipline of Nursing.
• Demonstrated leadership experience.
• Ability to work independently in a remote “work at home” setting.
• Strong interpersonal skills to gather information, symptoms and needs from patients.
• Excellent oral and written communication skills.

Preferred:

• Previous experience working in an ambulatory setting.
• Previous experience with telephone triage.
• Skilled with utilization of EMR and other software.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.