Job description
Patient Access Representative
HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, HarmonyCares Hospice and The Home DME.
Our Mission – “Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services”
Our Values – Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care.
Why You Should Want to Work with Us
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
Position Description
The Patient Access Representative obtains and validates patient demographic, insurance and financial information. As a Patient Access Representative you will:
- Be accountable for outstanding customer service to all external and internal customers, including responding, resolving and follow up regarding customer service issues
- Enter patient referrals, including complete and validated demographic, insurance and financial data
- Verify insurance benefits utilizing all available resources
- Notify patients/guarantors of financial responsibility
- Refer appropriate cases to the Customer Service department for payment collection
- Make documents received during the registration accessible to physician practices in Aprima
- Provide correct information to referral source and patient callers regarding the benefits of HarmonyCares Medical Group services
- Educate referral sources on New Patient Referral processes
Qualifications
- High School diploma or equivalent, or completion of some college coursework
- One year experience in customer service, insurance verification, registration, or administrative role
- Ability to multi-task in a call center environment
- Knowledge of Centricity
Won’t you join us? We are seeking candidates who desire the opportunity and experience of delivering quality and compassionate healthcare - within proven care models – to elderly individuals and those with complex medical issues, who are the forefront of everything we do.
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