Payment Services Specialist - Payment Service Center
Full Time
San Antonio, TX
Posted
Job description
To be considered for employment opportunities at RBFCU, all application fields must be completed.
Please enter your name and address in proper case format when completing the job application.
Proper: John Examples, 123 Example Street
Improper: JOHN EXAMPLES, john examples, 123 example street, 123 EXAMPLE STREET
Job Description and Requirements
A dynamic, engaging, and specialized role designed to meet and exceed member, non-member, and credit union expectations by showing integrity and ownership during every interaction. Display a genuine member focused attitude while primarily assisting inbound callers with specialized payment services needs including but not limited to ATM, Debit Card, Credit Card, Wire, and ACH inquiries. Secondary servicing provided via electronic communication up to and including email, live chat, and web based messaging. Function at a high level independently and within a designated team with minimal supervision.
This position can be supported from the San Antonio ASC located at 1 Ikea-RBFCU Pkwy, Live Oak, TX 78233 or Corpus Christi Staples branch located at 5253 S. Staples, Corpus Christi TX 78411
- This job may be eligible for work from home (please refer to the Remote Work Capability and Work From Home section of the Employee Handbook)
Essential Functions and Responsibilities:
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Receive and process real time solutions to member, non-member, and internal employee inquiries or transactions; including requests via phone and electronic communication methods.
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Assist members with a friendly and patient voice that expresses a genuine value in assisting our members and team members.
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Collaborate with extended payment services divisions including Operations.
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Simultaneously navigate multiple web based programs and software to monitor alerts and account adjustments
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Apply critical thinking to identify, research, and correct account discrepancies, errors, and possible fraud trends.
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Access multiple reporting tools to complete, review, and update account records; ensuring and maintaining data integrity.
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Display ownership, accountability, and analytical real time decision making that directly impacts member interactions and accounts.
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Adaptable in performing evolving duties in a fast paced and demanding environment.
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Contribute innovative ideas and process improvements on how to adhere to and exceed department goals.
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Apply comprehensive knowledge of products and promotions to match member needs.
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Knowledge of regulations, policies, and procedures as they apply to transaction processing and member interactions. Including but not limited to Reg-E and Reg-Z.
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All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).
Requirements:
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High School Diploma or GED
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One to three years of previous job-related work experience.
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Must be able to work a flexible Monday- Saturday schedule.
Skills and Certifications:
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Type and 10-key by touch.
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Proficient in utilizing PC, software, and other office equipment.
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Must have good communication and interpersonal skills.
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Good attendance and promptness is pertinent.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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