Summary
The Quality Systems Lead is a champion for Quality within the organization and focuses primarily on driving compliance to the standards ULG is certified to: ISO13485, ISO9001 and ISO17100. The Quality Systems Lead identifies, develops and implements quality systems and process improvement initiatives to drive client satisfaction both as an individual and working with other departments.

Essential Duties + Responsibilities

• Leads and develops quality initiatives on site to meet key deliverables / targets, customer expectations, revenue and profitability.
• Manage and maintain the quality management system in line with ISO 9001, ISO13485, ISO17100 and any other client requirements.
• Continuously creates awareness of quality systems and processes by training, coaching and supporting employees on their responsibilities in line with ULG processes and client expectations.
• Engages with local stakeholders and vendors to identify quality improvement areas; propose solutions and implement.
• Perform regular internal audits to ensure adherence to the Quality System and coach employees when required.
• Lead 3rd party QMS surveillance/recertification audits, customer audits and any other external party meetings (supporting Sales and Operations) as needed, to ensure thorough understanding and satisfaction with the ULG Quality System.
• Keep up to date with any quality standards, regulations or forums relevant to the Translation & Localization industry and to ULG. Maintains and shares up-to-date knowledge of quality and process trends in the industry.
• Provide training and support to employees during set up of any new workflow processes.
• Identifies critical quality risks that may require immediate action and supports the Corrective Action and Preventative Action process as required.
• Defines quality metrics, targets, control mechanisms and manages their measurement via Six Sigma and other process methodologies.
• Takes the lead on quality issues at client/project meetings and is the escalation point for issues that impact on the customer experience.
• Identifies opportunities for process improvements.
• Manages and coaches’ direct reports, as appropriate, in line with Quality Objectives.
• Other duties as may be reasonably requested from time to time.
  

Education, Experience + Skills

• Degree preferred, ideally in Engineering, Science or Quality.
• 3 to 5 years’ experience in a quality role within a highly focused manufacturing or service environment.
• Experience in Lean, Six Sigma or other problem-solving methodologies.
• Excellent presentation and communication skills with previous experience of engaging with clients / customers on quality matters.
• Internal Lead Auditor qualification is advantageous.
• Knowledge and experience of the translation and localization industry is desirable.
• Ability to multi-task in a time sensitive, deadline driven work environment and experience in staying cool under pressure.
• Detail orientated yet flexible to changing work requirements.
  

Equal Employment Opportunity
United Language Group is an equal opportunity/affirmative action employer. United Language Group prohibits unlawful discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and any other protected class status under applicable federal and applicable state law.