Datavant is a rapidly growing healthcare technology company with a mission to connect the world's health data. By eliminating data silos in the healthcare industry, we aim to unlock opportunities to accelerate medical research, and help organizations design better ways to facilitate access, affordability, and quality of care to improve patient outcomes.

By joining Datavant today, you're stepping onto a highly collaborative, fully remote team that is passionate about creating transformative change in healthcare. We look for people who are smart, nice and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team (no office locations) and we empower Datavanters to shape their working environment in a way that suits their needs - learn more here!

Today, our team is conquering the last mile challenge in healthcare - how to ensure that medical records in EMRs and paper files are able to get to the right person at the right time. If we solve this challenge, we'll unlock the ability for patients to get their records in seconds, for life sciences companies to fully track and understand the impact of new therapies, and for providers to be able to see their patient's full medical history and recommend the right treatment at the right time.

This isn't a problem one solves with a whiteboard or slide deck. Your willingness to jump in the mud, get your hands dirty, and understand the problem at the most granular level will be crucial.

As a member of our Rapid Retrieval team, you will manage the end-to-end process of retrieving medical records from our extended network on behalf of the patients, researchers and clinicians we serve. You will also work alongside our Sales, Product, Engineering, and Customer Success teams to support customers in implementing and enabling Datavant's record retrieval offering. By the end of your first few months, you will have meaningfully impacted individual lives through driving medical record retrievals for a variety of different use cases, including those that power critical research for patient outcomes. You will have positioned yourself to leverage this lived experience to recommend meaningful change as we work together to eradicate obstacles to the free flow of critical information going forward.

You Will:

• Own and deliver record retrieval projects to "no fail" standards – our customers depend on the insight these medical records provide to power critical decisions and advancements in healthcare
• Ensure successful client onboarding as soon as a deal is signed and overall high client satisfaction, managing the end-to-end process of getting our clients set-up with Datavant, both technically and from a user perspective
• Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products
• Partner with our customers to troubleshoot and resolve project or record request-specific issues to ensure they are in compliance with provider policies for release
• Identify and support automation of repeatable processes; take on special projects within the team to accelerate our progress
• Help shape our product and strategy by providing real-time, continuous feedback to our product and operations teams

What You Will Bring to the Table:

• Driven, entrepreneurial, highly motivated and persistent; thrives in a fast-paced, dynamic environment and is not intimidated by continuous iteration and change
• Thorough with attention to detail and a bias towards action
• Ability to work independently in ambiguous situations
• Excellent communication and interpersonal skills
• Highly organized and with an ability to handle multiple client projects simultaneously with systematic follow up and responsiveness to client requests
• High customer empathy, both for internal and external customers; ability to work in highly regulated environments and push through bureaucracy when necessary
• Strong project management skills: others are confident in a project's outcome when they know you're owning it
• Experience with EMRs and healthcare data connectivity, or the ability to ramp up very quickly

We are committed to building a diverse team of Datavanters who are smart, nice, and get things done where every Datavanter is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges are developed with the support of benchmarks (competitive San Francisco rates for US-based roles) and industry best practices.

We're building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact and less by title. This means we default to simple job titles (e.g., Software Engineer) rather than complex ones (e.g., Senior Software Engineer). The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $105,000-145,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren't even able to see if you've responded or not! Responding is your choice and it will not be used in any way in our hiring process.