Job description
Posting Description:
Aon is looking to hire a Regional Client Manager in Latin America who is responsible for management and coordination of a portfolio of strategic accounts across the region. This person will work together with different Aon countries, improving the relationship with the client and actively leading and impacting the client retention.
This position is reporting to the Head of Multinational Segment Hub.
Job Responsibilities:
How we support our colleagues
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
#LI-BB1
Do you have a passion for developing new relationships? Does working with Prospects and clients appeal to you?
Aon is looking to hire a Regional Client Manager in Latin America who is responsible for management and coordination of a portfolio of strategic accounts across the region. This person will work together with different Aon countries, improving the relationship with the client and actively leading and impacting the client retention.
This position is reporting to the Head of Multinational Segment Hub.
Job Responsibilities:
- Responsible for achievement of budget associated to revenue and SPTI of segment
- Responsible for all types of revenue
- Provides strategic insights to Regional Clients, to help set the strategy for growth opportunities.
- Dedicates time with Regional client contacts, to gain in-depth knowledge of their business priorities and challenges.
- Facilitates critical relationships between client service teams in each country /sub-regions, and insurers.
- Ensures client service team understands client needs and governance across the region; engages with client teams & delivery methods. Leads stewardship planning and delivery that must be rendered.
- Monitors client satisfaction; reports and resolves client issues and concerns and reviews client expectations to ensure relationship is mutually acceptable and beneficial.
- Promotes projects with appropriate resources to achieve efficiencies in regards of client expectations and needs.
- Guidance to develop and implement the renewal strategy. Coordinates with service teams for the development and delivery of renewal strategies. Assigns appropriate processes and teams - if applicable. Actively drives client penetration and new business with existing and potential new customers through the introduction of products, services, lines of business and industry expertise.
- Builds, continuously updates, and aligns resources to implement our Client Value Creation Model and Articulating Value, delivering the best standards.
- Understands regionally-aligned thematic and promote the Aon brand.
- Promote relevant cross-selling opportunities and Aon capabilities and solutions.
- Serves as a key contact / focal point for clients specifically in strategic discussions such as: renewals, customer concern of issues, M&A’s, new strategies, new challenges, new solutions, and other regional matters
- Acts as a leader within countries and local colleagues helping them deliver the best solutions.
- Create a regional guiding principles for each regional account and make sure countries will follow those guidelines and implement what has been promised to client.
Knowledge, Skills, Experience and Attributes:
- Aon IQ , client IQ and Industry IQ
- Understanding growth capabilities
- Fluency and knowledge of all company capabilities, with a deep understanding of segment-specific and regional complexities
- Relationship capital - Energized by, and established track record of building long-term relationships with regional clients while understanding objectives, influencing client thinking, and creating results
- Networking skills
- Consulting skills - Identifies needs and clearly articulates the problem to be solved; recognizes challenges and barriers to solving them and assembles internal resources to help the outcome
- Experience dealing with large and complex accounts
- Effective communication skills
- Inclusive People leadership
- Spanish and English (fluent). Portuguese desired.
- Collaborates with Chief Commercial Officer, Solution Lines, Marketing, Growth Ops, Sub-regional SL leadership
- Travel if necessary but not often
Leadership Qualities:
- Committed as one firm to our purpose
- United through trust as one inclusive, diverse team
- Passionate about making our colleagues and clients successful
- Committed to Diversity, Equity & Inclusion
- Passionate to lead and share standard processes and experiences with our local teams in order to increase the Aon IQ and consequently generating a better client experience.
Regulatory Requirements & Education:
Holds all regulatory licenses, permissions and technical or other requirements applicable under local legislation
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
#LI-BB1
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