Regional IT Operations Technician

Summary

Title: Regional IT Operations Technician

ID: 227583

Location: Pasadena, TX

Job Function : Information Technology

Description

A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and shoring, industrial services and related solutions to more than 32,000 customers worldwide. BrandSafway was formed when Brand Energy & Infrastructure Services and Safway Group combined in 2017. We are a corporation of 35,000 employees with operations in more than 35 countries.

At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training and resources to be successful. Come join our growing Infomration Technology team. We are looking for Regional IT Operations Analyst .

The Regional IT Analyst is responsible for delivery of site-based IT Operations activities. These include tasks relating to implementing and maintaining the BrandSafway model site standards of: computer hardware, data storage, LAN, WAN, voice, security, software and shared rooms. A hands-on, predominately field-based role requiring project management skills focused on BrandSafway sites. An ability to provide generalist IT support to the BrandSafway end user base is also required.

Please note: This position is on-site 5 days a week in our Pasadena office. There is 25-35% travel in the Houston area, some travel to Dallas.

Responsibilities:

• Work on regional site-based projects including M&A and model site standardization initiatives.

• Setup, maintain and troubleshoot site Wan, Lan and Windows Server infrastructure

• Provide technical assistance to computer users including the use of computer hardware, software & peripherals.

• Setup, maintain and support Audio/Video desk and room systems.

• Set up IT equipment for BrandSafway employees including installation of computer, computer peripherals and cabling to BrandSafway standards.

• Provide one to one and group training on tech used within BrandSafway. Including IT inductions.

• Regular planned visits across BrandSafway sites, completing checklists of activity.

• Identify, manage and triage critical support issues working with internal IT and 3rd parties.

Qualifications:

• Associate Degree or higher in IT or related field.

• 3+ years IT experience related to End User Compute

• Ability to communicate in effectively in a multicultural, multinational environment and mobilize cross-functional high-performance team.

• Strong verbal, written, and presentation communication skills.

• Ability to speak and communicate in English, any other languages considered a plus.

• Experience with the following:

• Routers, Switches, VPNs, and WAPs

• Networking – Ethernet, DNS, FTP, LAN, WAN & NaaS.

• Network Management tools

• Configuration and support of Meraki and CISCO technologies

• Expertise in End User Compute technologies including, but not limited to, Microsoft Windows, Office 365, Teams, browsers, networking, file sharing, Cloud technologies, Active Directory, printing, collaboration technologies (including meeting rooms), desktop and mobile user environments.

• Strong performance analysis skills of local and wide area networks

• Show initiative, be motivated by technology.

• Strong technical acumen and attention to detail.

• Ability to provide desk side and remote IT support.

• Excellent communications and customer service skills.

• Ability to provide one to one and group training

BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or Vietnam or other era veteran status.

Notice to all potential job candidates:

Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for any special treatment or consideration. If anyone, regardless whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at hrcompliance@brandsafway.com and provide the name of the individual and any other documentation or proof of such an act.