Job description
Overview:
In this role, you will secure delivery performance in alignment with the business case and managed service targets. You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance with the expected levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets). You will need to understand and act upon the end-to-end delivery performance even when the delivery is fragmented, thru a proper coordination with a MS Delivery Manager responsible for other parts of the delivery.
Responsibilities:
In this role, you will secure delivery performance in alignment with the business case and managed service targets. You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance with the expected levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets). You will need to understand and act upon the end-to-end delivery performance even when the delivery is fragmented, thru a proper coordination with a MS Delivery Manager responsible for other parts of the delivery.
- You will lead MS delivery operational and customer satisfaction
- Handle specific Code Red Critical Support for RAN business for level 1 and 2
- You will conduct Operating Level Agreements (OLA) signed with other service delivery units
- Drive operational excellence in field resolution
- You will, also identify delivery trends-possible and providing analysis for automation
- Delivering results and meeting customer expectations
- Persuading and influencing with argumentation skills
- Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
- Experience: 5-years’ Customer Support and tier 2 triage resolution
- Domain experience: area of expertise – e.g., RAN, Core, Cloud, BSS, OSS etc.
- Entrepreneurial and commercial thinking
- Relating and networking
- Leading and supervising, have coaching skills
- Market insight, business understanding and Ericsson knowledge
- Recent experience in radio network design, implementation and/or tuning/optimization systems is required.
- Experience in working with different services including 5G NR, Massive MIMO, mmWave, LAA (License Assisted Access), 4G LTE, IOT, CBRS and/or multi-vendor
- Understanding of layer 3 messages for 4G and 5G
- Able to perform event analysis and address accessibility, retainability and HO success rate issues Design
- Basic understanding of planning tools such as Planet EV and Atoll
- Basic understanding of the link budget
- Basic understanding of inputs required, and how to create a new project in a planning tool, tilt/azimuth optimization, proposing new site locations etc.
- Knowledge of the ACP (Automatic Cell Planning) tool
- Able to make recommendations to improve a network design (cell plan)
- Basic understanding of Monte Carlo Analysis
- Knowledge of a perform model tuning to Identify add-on sales opportunities Tuning
- Able to make recommendations in parameter changes, feature activations on drive test data to improve the system performance
- Basic understanding of optimization tools such as TEMS investigation, Actix, Agilent and R&S
- Experience in tuning a loaded network, and understand the difference between artificial and real traffic loading
- Basic understanding of Layer 3 messaging
- Able to collect and analyze drive data and performance statistics, and solve issues
- Knowledge on how IRAT procedures can affects the overall network quality
- Suggests improvements to tools
- Understand the impact of adding additional carrier(s) on the network including 5G Optimization
- Has basic competence to implement and experiment on RAN features relative to traffic analysis
- Understands the relationship between Handovers and Network Capacity, and how to optimize both
- Basic knowledge of the Ericsson ENM, and how to operate the optimization tools
- Basic knowledge of KPIs and able to make recommendations to improve them
- Understand how enhance uplink tuning is performed
- Basic understanding and experience in LTE/5G optimization Additional skills
- Proficient with MS Office
- Flexibility of extensive travel within the US
- Excellent verbal and written communication skills
- Ability to operate independently
- Ability to coordinate activities with various Ericsson departments
- Ability to identify and interpret customer requirements, and develop plans to address them
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