Job description

GREAT TEAMS | GREAT EXPERIENCES | GREAT RESULTS

JOB DESCRIPTION

Location: Employee Name:

Job Title: Sales Coordinator Reports to: Director of Sales/Marketing

Department: Sales & Marketing Supervisor’s Name:

Code: FLSA Category: Non-Exempt

New Position: ( ) Position Change: ( )

POSITION SUMMARY

This position is responsible for administrative and secretarial support and client service coordination for the Sales and Marketing Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential Duties:

1. Maintains accurate sales files, production reports and trace system.
2. Ensures sales staff maintains current information regarding hotel services, marketing programs, etc.
3. Provides administrative assistance to sales team.
4. Provides departmental reporting for Director of Sales review.
5. Provides a lead catcher and log for Director of Sales.
6. Anticipates guest requests and responds to complaints within hotel policy and service recovery procedures

Job Duties and Responsibilities:

• Is knowledgeable and follows through on all policies including Trademark usage, comp rooms, meal guarantees, public space policy, sales presentation procedures, etc.
• Meets sales goals; develops and implements monthly sales action plans.
• Ensures that appropriate inventory levels of collateral materials and promotional supplies are maintained through effective monitoring and ordering.
• Ensures monthly sales report is done.
• Ensures weekly S.O.P.’s are done.
• Handles incoming sales phone calls for department.
• Handles walk-in clients and introduces to appropriate Sales Manager.
• Provide assistance to catering department.
• Prepares group turnover and distribution.
• Handles appropriate distribution of all LNR/KNR.
• Assists Director of Sales with electronic communication, social media, email database, review of web sites for accurate information, etc. as assigned by Director of Sales.
• Maintains professionalism with regard to written correspondence (traditional and electronic) and telephone etiquette.
• Knowledgeable of local area including special attractions, competing hotel facilities, restaurants, food and beverage facilities including catering menus, pricing, set-ups, food costs, equipment, etc.

Vesta Hospitality, LLC – Effective January 2017 1

• Knowledgeable of hotel facilities including guest room and function room size and occupancy limits, sound and light systems, air conditioning, media facilities, power, etc.
• Completes quarterly action plans to include media (electronic and traditional) plan
• Understands hotel pricing and rate improvement strategies.
• Maintains active involvement in community and industry organizations and participates in community activities, employee activities and guest events.
• Maintains communication with competitive hotels, Convention and Visitor Bureau and Chamber of

Commerce.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.
• Respectfully takes direction from supervisor.
• Complies with all safety policies, practices and procedures and reports all unsafe activities to supervisor.
• Participates in proactive team efforts to achieve hotel and company goals.
• Provides leadership to others through example and sharing of knowledge and skills.
• Perform other duties as assigned.

Vesta Hospitality’s focus areas are:
Our Teams | Our Guests | Financial Responsibilities | Our Revenue | Responsible Business

Sample standards of measurement are:

Guest satisfaction scores, inspection and audit results, forecasting accuracy, engagement with the community, sales call initiatives and goals, accurate and timely data processing and others.

QUALIFICATIONS

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Education and/or Experience:
High school diploma or general education degree (GED); or two years related experience and/or training; or equivalent combination of education and experience.

Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:

Vesta Hospitality, LLC – Effective January 2017 2

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills:
Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

The physical demands described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements.

The associate must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the associate is regularly required to sit, operate a computer and look at a monitor, talk, hear and see; reach with hands and arms; use hands to finger. The associate is occasionally required to walk, climb or balance, stoop, kneel, crouch, or crawl. The associates must be able to read, see (close, distance and peripheral vision), adjust focus and apply depth and perception vision.

The work environment described here is representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements.

While performing the duties of this job, the associate is regularly exposed to work near moving mechanical parts, fumes or airborne particles. The associates is occasionally exposed to outdoor weather conditions. In rare occasions, the associate is required to work in high, precarious places. The noise level in the work environment is usually moderate.

ACKNOWLEDGEMENT AND ACCEPTANCE

I have received, reviewed and understand the major responsibilities contained in this job description. I understand that not all job duties are covered by this overview and that specific areas of this job’s focus may change as business conditions warrant. Additional tasks, goals and responsibilities may be assigned by management.

____________________________________ _____________________________ ___________________
PRINTED NAME - ASSOCIATE SIGNATURE DATE

____________________________________ _____________________________ ___________________
PRINTED NAME - SUPERVISOR SIGNATURE DATE

Vesta Hospitality, LLC – Effective January 2017 3

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Cannon Beach, OR 97110: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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