Reports to: Commercial Director

Mission:

The Sales Support Associate will lead the proper implementation of all operational processes necessary to ensure our Travel Retail Top Accounts for the LATAM region are managed effectively.

It will develop analytical business reviews in order to identify growth opportunities and to capture value.

We are looking for a detailed oriented person that will partner with internal departments (field / commercial / marketing) and external clients to gather, analyze, and prepare accurate information, and provide follow up to processes to ensure an excellent service is delivered.

Functions and Responsibilities:

• Support the Key Account Managers with sell-out and sell-in monthly analysis to look for business opportunities.
• Following the format established by the client, prepare and submit all the necessary files for assortment, novelty introduction, pricing implementation, product information.
• Client product requests: provide the accounts with samples & pre-series (via Customer Service directly sent from warehouse).
• Client media requests: provide the accounts with pack shots and any other relevant material.
• Pricing: support Key Account Managers in the pricing process and tool.
• Investments: Compiling an investments report (common data base) in terms of promotional staff, rentals (permanent & promo), decoration, GWP (gift with purchase), sampling.
• Support the Key Account Managers analyzing sales results and ROI of the marketing activities, animations/promotions and support in the next year plan definition.
• Contribution/Participation to business reviews and client presentations.
• Main point of contact with all Field Supervisors based across Europe for everything related to Animation and Launch Plan.
• Client’s needs: ensure that needs are understood and fulfilled with highest quality standards for total satisfaction.

Requirements:

• Minimum of 3 year of experience in customer service, sales administration, logistics or sales analytical functions in the beauty/cosmetics/fragrance industries.
• Degree in Business Administration, Marketing, Sales or similar.
• Fluent in English, advanced knowledge of Spanish will be considered as a plus.
• Highly organized/detail-oriented and effective at time management.
• Flexibility and ability to handle multi-tasks and interact cross-departments.
• Teamwork oriented with strong communication skills.
• Proficient in Microsoft Office: Word, PowerPoint, and Outlook.
• Advanced/Expert level of Excel is required. Knowledge of Power BI and/or SAP will be considered a plus.