Job description
Crum & Forster Company Overview:
Travel Insured International (TII), a division of Crum & Forster, seeks a Salesforce Administrator. This individual will work closely with department heads and other key users to solve cross-departmental problems, maximize our current setup, and implement future applications. The position reports to the Vice President of Application Development. Job Description:
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At C&F you will BELONG
We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.
Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. Approaching $4 billion in written premium as of 2021, C&F enjoys a financial strength rating of "A" (Excellent) by A.M. Best. C&F is proud of its superior customer service platform and its claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people - 3000+ employees, and growing, in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning workplace and wellness awards. C&F is part of Fairfax Financial Holdings, a global organization with $23.8 billion in revenue as of 2021. For more information about Crum & Forster, please visit our website: http://www.cfins.com.
Travel Insured International (TII), a division of Crum & Forster, seeks a Salesforce Administrator. This individual will work closely with department heads and other key users to solve cross-departmental problems, maximize our current setup, and implement future applications. The position reports to the Vice President of Application Development.
What you will do:
- Maintain and maximize current Salesforce.com platform for assigned applications
- Collaborate with department heads and managers to prioritize and implement new applications and modifications to existing applications that will enhance our business processes and integrate with our existing technology
- Manage and create custom objects, workflow rules, approval processes, validations rules, page layouts, formulas, and dashboards & reports
- Effectively manage software and version updates for assigned applications to ensure a seamless user experience
- Review, organize, and maintain User Roles & Profiles
- Provide timely support for all support requests from Salesforce.com users such as adding or removing users, granting additional privileges, password resets, etc.
- Provide ongoing training to Salesforce users, team leads, and department trainers
- Serve as a subject matter expert for Salesforce.com suite by staying abreast of industry and vendor best practices and introducing opportunities that would benefit Travel Insured
- Sandbox environment management
- Perform other duties as assigned to support Travel Insured systems, projects, or departmental needs
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
What you will bring to C&F:
- Salesforce.com Administrator Certification required
- 1+ years working experience as a Salesforce.com Administrator
- Bachelor’s degree or equivalent work experience
- Experience with both Sales and Service Cloud
- Programming experience in Apex, SQL, or scripting languages is a plus
- Marketing Cloud and/or CRM Analytics experience is a plus
- Strong understanding of Salesforce.com best practices and functionality
- Experience creating or updating automation using Flow Builder
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What C&F will bring to you:
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.
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